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Charge 2 screen not working

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‎03-03-2019 06:21 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-03-2019 06:21 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

By screen went black yesterday for no apparent reason. It is fully charged and seems to be working. Please respond. It  is only 3 months old.  Never in contact with water or dropped. ????

 

 

Moderator edit: updated subject for clarity

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‎03-03-2019 07:32 - last edited on ‎03-06-2019 11:23 by Fitbit Moderator

‎03-03-2019 07:32 - last edited on ‎03-06-2019 11:23 by Fitbit Moderator

Do a Restart and do it several times if necessary.

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‎03-11-2019 12:41

In response to SunsetRunner

‎03-11-2019 12:41

@Nodiva Welcome! Thanks for being part of our Community! Sorry to hear that your Charge 2 screen isn't working. Did you try the restart that @SunsetRunner suggested? Did it work? Is your tracker still syncing even if the screen doesn't light up?

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-11-2019 13:23

In response to AlvaroFitbit

‎03-11-2019 13:23

I have restarted mine several times with no luck. green lights blinking and it is still sinking and showing steps when I open the app or login. but screen is still black.

any help much appreciated. paid a lot for my watch and would hope it wouldn't be pooched already

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‎03-11-2019 15:48

In response to mcdowell1970

‎03-11-2019 15:48

Mine went black Saturday night. But zero lights and no syncing now. Lol

I wish you tons of luck!

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