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Charge 2 side button no longer working and can't sync

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‎07-15-2019 08:26 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-15-2019 08:26 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

Over the last week the button on the side of my Fitbit has not been pressing in, it also cycled through the various screens several times. Today, despite it being charged over the weekend, the app cannot find the device.

 

 

Moderator edit: updated subject for clarity

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‎07-16-2019 09:48 - last edited on ‎08-02-2025 08:29 by Fitbit Moderator

‎07-16-2019 09:48 - last edited on ‎08-02-2025 08:29 by Fitbit Moderator

@Kyle.L, welcome! Thanks for being part of our Community! 

Let me help you with your unresponsive Charge 2. For the button you can clean the button area with cotton and rubbing alcohol. After this use compressed air at a distance to clear the area. Finally restart your device. Regarding the syncing issues please follow these suggestions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-23-2019 10:21

In response to AlvaroFitbit

‎07-23-2019 10:21

Considering others had the issue and the solution was that they had to buy a new one. I'm not exactly thrilled.

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‎07-23-2019 10:37 - last edited on ‎08-02-2025 08:22 by Fitbit Moderator

In response to Kyle.L

‎07-23-2019 10:37 - last edited on ‎08-02-2025 08:22 by Fitbit Moderator

@Kyle.L thank you for the update. Hopefully we can find a solution to this issue. Did you try my suggestions? Is the issue still present?

I look forward to your update.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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