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Charge 2 stopped syncing

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‎07-31-2019 06:00 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-31-2019 06:00 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

My fitbit account stopped tracking my steps from July 11 through July 20.  I was not aware of the problem until my employee health plan portal indicated a step shortage (I am linked to the health plan account).  Blue tooth never disconnected. Fitbit account magically started working on July 21.  Not sure what happened?  Now worried that this will happen again - do not know what caused the stoppage?

 

 

Moderator edit: updated subject for clarity

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‎08-01-2019 10:15 - last edited on ‎03-20-2025 10:40 by Fitbit Moderator

‎08-01-2019 10:15 - last edited on ‎03-20-2025 10:40 by Fitbit Moderator

@savellone1, a warm welcome to our Community!

Let me help you with your Charge 2 not syncing with your phone. There are many variables but if you have this issue again you can try these suggestions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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