Charge 2 won’t pair

[Henrieta]

Good morning,

I am the owner of Fitbit Charge 2. I have recently started to expercience issues with data synchronization between the watch and my Samsung J6+ I see that the device should be supported by Fitbit. I tried to reset bluetooth, mobile,log out,reinstall app,remove the device from app. Now I can’t even pair the watch back with fitbit app. It has been trying to pair for several minutes and then it failed. Could you please help? It starts to be annoying as there are still some issues.

Thank you for your help

Henrieta

[bigweinie]

It is taking tapping the app 8+ times to get the app to open.

If some "genius" tells me to delete the app and reinstall the fitbit will go into the garbage.  I am spending 10 to 15 minutes trying to get the app to open on my phone.  This has been going on for over a week.  I have deleted the app and reinstalled multiple times.

Come on Fitbit, your product is better than this bs.

[WayneC7189]

I’ve deleted the app several times, turned off blue tooth many more times,
restarted my iPhone a few times, and hit the button on my charge2 multiple
times also to restart that. And still same thing can’t find Fitbit when
looking for it. Very frustrated can’t afford a new piece but if I do get
something it won’t be a Fitbit.

[Bets123]

What can I do to pair my Fitbit, super annoying, not interested in reading articles interested in how to do it😡😤

Moderator edit: Format 

[alikidd]

I so agree,I too am not happy with the  new Samsung update, my fit bit was receiving txts and calls about 3 days ago now nothing. I too have disabled other blue tooth devices and still the fit bit wont pair when I scan bluetooth. My fit bit is still under the warranty as not even 1 year old. Not happy customer 🤨

[BirdmanBlue]

If you have your usb charging cradle, you can place it into the cradle and press the side button on your fitbit device while in the cradle, it should then reset your device and prepare it for bluetooth pairing.  I doubt this will work for you since I believe fitbit has bricked the device with new firmware and refuse to correct it.  I contacted them and all they want to do is sell me a new one.

[WayneC7189]

Would be nice if someone from Fitbit actually looked at this for some
answers. This is why when I can I will get a different brand

[BirdmanBlue]

The fitbit will keep trying to sync and will draw the battery down.  This makes the end user think the battery is dying, it's just being overworked.  In a firmware update they messed up the syncing in the code by not actually giving the bluetooth a connection registration.  Everything else works fine on mine, except it has to be charged frequently because it constantly trying to sync but it being blocked. These fitbits could last for years, my Wife has the old One fitbit and it syncs fine.  Fitbit needs to fix this.

[RicardoFitbit]

Hello guys! I'm here to continue providing assistance with your devices, my sincere apologies for the delay in responding. Welcome to our Community Forums @CJsummer23 @Virginiakwh @DrTux1976 @Noggynoo @NancyAarts @WayneC7189 @Bets123 @alikidd. Also, it's nice to see @brlady21 @JaiW @KingsGirlAPB @UnoYPako @Mtn.Rose @Pern75 @Alex6339 @bigweinie @BirdmanBlue participating in our Community Forums again. Thanks for your replies @JaimeTod @TammyS78 @AnitaS84 @DMJinPhilly.

For everyone who's experiencing syncing issues with you Fitbit devices, I recommend you to check our help article: Why won't my Fitbit device sync? and let me know how it goes. If by any chance such steps don't work with your current mobile device, I recommend to try with another one or a computer instead, try the syncing process with the alternative device and if this situation is still experienced, try the troubleshooting steps that were previously provided. Please note that in order to receive notifications on your Fitbit device you need to connect the device first, therefore, if you're unable to connect them it will not receive notifications as some of you experienced. Also, I suggest you to get in touch with our Customer Support team if all of the above steps fail to rectify your Fitbit device behavior.

I'd like to share that Fitbit is always striving to improve the Fitbit experience with our products and services, therefore, the feedback that was submitted in this specific thread is appreciated. Thanks for letting me know that the issue was resolved guys @DrTux1976 @brlady21 @JaiW @UnoYPako @Mtn.Rose @DMJinPhilly, do not hesitate to contact us back if you need further assistance or have any additional questions.

I'll be around. 

[TammyS78]

I have tried all suggested solutions not only ince but numerous times with bi success. I am very unhappy.. this was a gift only 4 months ago so purchasing a new device isnt an option. However my next tracker will not be a Fitbit. I will be looking at other options.

[ClarkieR]

Mine too! Got a new iPhone XR on Saturday and it was syncing fine up until today. Before/recently I also had a problem syncing with my WW ap. So frustrating.

[Alex6339]

Come on, Fitbit. Read these messages. We have all tried the recommended steps many times. You need to come up with something new.

[José1987]

Same here... My phone can find the tracker, I receive the code and then it fails to pair. Been working on this now for a week and getting really frustrated.

I have tried every above mentioned steps.

I have a Samsung A7

[José1987]

I tried to sync it to my work phone - Iphone, and that works! 

Is it a Samsung problem then?

[Grazzh]

I had a similar issue with my Charge 2 and Samsung J3 but it now seems to be working fine but not sure how or why. I did read in the process of trying to resolve the issue that Fitbit was not fully supported on my phone. My wife has an ongoing issue with her Alta HR not syncing with her Samsung J3 and has been unable to resolve it so she uses her iPad to sync her device.

[BirdmanBlue]

My charge 2 was doing the exact same thing.  As I was trying to connect it one day, I tapped the device in the cradle on my desk top, and it started working.  I did that on an Amazon Fire tablet then reset the device and connected it to my Samsung J7 flex.  Since then I had to reconnect to that same phone because it was syncing to an old account.  I guess perhaps something was slightly loose inside the tracker and realigned when I tapped it.  Worth a try I guess but be careful and don't tap it hard.

[Tegan319]

I have the same issue with my samsung s8 active.   All phone should be sync able.  Its beyond frustrating.  Cannot see texts or get notifications on my Fitbit charge 2.  

[FiLoniusArc]

After 42 hours of frustration, digging for answers and trying all kinds of stuff, my charge 2 did sync.

INSTRUCTIONS:

1. turn off BT, WiFi, data and location.
2. Force step the fitbit app. Yes it gives a warning.
3. Force it shut. Now make sure your tracker is fully charged.
4. While still in it's charger, hold down the button on the Charge 2 till the fitbit logo crosses the screen, it is now reset.
5. Power off your phone. Reboot phone, turn data, WiFi, Bluetooth and location back on.
6. Open fitbit app. Re-log in. It should auto sync.
7. If it doesn't, delete the device from app, repeat the steps above and re-setup the Charge 2 as if new device. (I re set it up) didn't lose any tracking, but had to reset my alarms and preferences.

Good luck!!!

Moderator edit: Format

[RicardoFitbit]

Hello again! It's a pleasure to continue providing assistance with your Fitbit devices, sorry to the delay in responding your posts. Welcome to our Fitbit Community guys @ClarkieR @José1987 @Grazzh @FiLoniusArc. Also, I'm happy to see you all participating in our forums again @TammyS78 @Alex6339 @BirdmanBlue @Tegan319.

@TammyS78 Thanks for troubleshooting your device with me, the feedback that was submitted in your post is appreciated. Can you please let me know which Samsung mobile device you're currently using? In the meantime. I suggest you to try using a different mobile device or a computer and let me know how it goes.

@ClarkieR Note that the iPhone XR is not currently listed as a compatible device with our products and services, therefore, you can experience certain connection difficulties. Even though is not compatible, can you please let me know if the steps previously posted on this thread were took in consideration? 

@Alex6339 thanks for your suggestion, note that my only intention is to resolve your concern. Can you please let me know which mobile device you're currently using and the one under discussion? Also, have you tried with a different mobile device or computer? 

@José1987 I'm happy to know that your Charge 2 synced with your work phone! The reason why you're experiencing difficulties with the Samsung Galaxy A7 is because it's not a compatible device with our services. therefore, you may experience certain connection difficulties with it. I'm aware that some users were able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this incompatibility concern. Same for you and your wife @Grazzh with your Samsung J3 mobile devices, therefore, I suggest you to use the iPad to sync your Fitbit devices.

@Tegan319 I totally understand how frustrating this matter can be for you, can you please let me know if the steps that were previously posted on this thread were already took in consideration? Also, please let me know if you're not receiving text and phone call notifications or just one of them. I suggest you to check: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. 

@BirdmanBlue @FiLoniusArc Thanks for the suggestions that were shared in both of your posts, I'm sure that such information will help other users. Don't hesitate to ask me any additional questions you may have.

See you around.

[TammyS78]

I am using a Samsung A8

[maluferrari]

Tammy I have an LG [hone and the same happening to me, tried all the tricks but not sync, now my phone does not even find it 😞

I hope it is not a trick so we buy a new model