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Charge 2 won’t pair

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‎05-08-2019 01:56 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-08-2019 01:56 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

Good morning,

I am the owner of Fitbit Charge 2. I have recently started to expercience issues with data synchronization between the watch and my Samsung J6+ I see that the device should be supported by Fitbit. I tried to reset bluetooth, mobile,log out,reinstall app,remove the device from app. Now I can’t even pair the watch back with fitbit app. It has been trying to pair for several minutes and then it failed. Could you please help? It starts to be annoying as there are still some issues.

Thank you for your help

Henrieta

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123 REPLIES 123

‎12-03-2019 23:16

‎12-03-2019 23:16

I can’t help you as I am having the same issues 🙁

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‎12-04-2019 02:38

In response to KingsGirlAPB

‎12-04-2019 02:38

I have given up on Fitbit- hopeless! Customer service gave no support.
I have now replaced it with a Garmin Vivosport and quite happy with it- also less bulky and doesn’t light the whole bedroom up at night!



Sent from my iPhone
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‎12-04-2019 09:22 - edited ‎12-04-2019 10:06

In response to RicardoFitbit

‎12-04-2019 09:22 - edited ‎12-04-2019 10:06

Problem solves

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‎08-27-2020 20:10

‎08-27-2020 20:10

Hi,

I am having the same problem.  Highly pissed off.  Are Fitbit doing anything to fix this?

 

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