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Charge 2 won't sync or restart

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‎08-28-2019 11:41 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-28-2019 11:41 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

I have never had any problems with my Charge 2 until today. It won't sync or restart. I've tried turning Bluetooth on and off on my LG Stylo 4 - on which the app has worked fine for a long time - and nothing is working. I also can't restart my tracker by holding the bottom down. It just turns the screen off. Help please!

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‎08-29-2019 08:21 - last edited on ‎12-25-2024 10:24 by Fitbit Moderator

‎08-29-2019 08:21 - last edited on ‎12-25-2024 10:24 by Fitbit Moderator

@Kellygug Welcome! It's good that the community is growing! 

Let me help you with your Charge 2 not syncing or restarting and thank you for troubleshooting this issue. I want to clarify that the Charge 2 needs to be plugged into the charging cable in order to restart it. Please try the following suggestions:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-29-2019 08:29

In response to AlvaroFitbit

‎08-29-2019 08:29

Nobody said that it had to be plugges in to restart... 🤦 After many failed attempts, I was finally able to sync. My best guess is that I apparently let the battery die and it was dead for about 3 days without my knowledge, and that's why it lost communication with my phone. Thanks for your help!

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‎08-30-2019 07:24

In response to AlvaroFitbit

‎08-30-2019 07:24

So it was only a temporary solution... My tracker was synced for the rest of yesterday, but when I got up this morning, the app told me again that No Device was Found. I had to turn Bluetooth on and off, unpair my tracker, restart my phone and tracker several times, and it seems to be back. Any thought why this might happen repeatedly?

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