12-02-2016
19:47
- last edited on
09-09-2020
10:26
by
MatthewFitbit
12-02-2016
19:47
- last edited on
09-09-2020
10:26
by
MatthewFitbit
For the last week my charge 2has refused to sync. The app is set to always connected and all day sync. I have reset the tracker several times in the charger. I have turned my phone on and off, turned the Bluetooth on and off, logged out and back into the app, force stopped the app and reopened. Nothing has worked. I get no error message so I'm assuming it can "see" the tracker.
What else can I do?
Answered! Go to the Best Answer.
10-28-2017 16:31
10-28-2017 16:31
Did you ever figure out or find a solution for you and wife's syncing issue's??? Bc I am in the exact same boat as you all! The last 50X's re-syncing wasn't that much of a problem... This time it is!!!!!! I hope that if you found a solution, that you will share it with me! You know.. instead of returning your Fitbit devices! 😉
Thank you!
~Heather
10-28-2017 18:38
10-28-2017 18:38
10-28-2017 18:49
10-28-2017 18:49
Turn off the iPhone power. Turn off the Bluetooth. It worked for me. Good luck!
10-28-2017 21:43
10-28-2017 21:43
I gave up trying to get it to sync on the computer. It just doesn't seem to work. Luckily I can get it to sync to my phone.
10-29-2017 05:15
10-29-2017 05:15
10-29-2017 15:56
10-29-2017 15:56
I saw a lot of responses on the thread that these troubleshooting tools didn’t work for them, and I’m one of them. What ended up working for me was resetting my Fitbit device.
You can look up instructions on how to do this, but for my Charge 2, you plug the device in to the charger and hold down the power button until you get a notification. That means it restarted (just so you know, it won’t turn off and back on again). Then unplug it. Restarted my app and it synced!
10-29-2017 16:53
10-29-2017 16:53
My Gosh!!!! It's like magic steps in a certain order!!!
Thank you!!!! That finally worked! I kept restarting the Charge 2 and it still was having problems!!! I've finally hit the right combo of functions regarding... the Bluetooth, the Fitbit app, the Fitbit itself and now it's syncing again! Thank you for your help!
Thank all of you for your advice and help! It has certainly been...
an interesting time, having to constantly restart something or other every few weeks so that everything may function properly! 🙂
Thanks again!!!!!
10-29-2017 16:57
10-29-2017 16:57
Jayylayy
Thankyou!!!!!!!!! SO MUCH!!!!
I believe that was the magic combo this time around!!!! Lol! ;*)
It gets a little frustrating bc what worked last time this problem came up, didn't work this time around!
Thanks again!!!!! : )
10-29-2017 20:44
10-29-2017 20:44
Thanks for the steps but unfortunately it still isn't working for me. Have tried all weekend to get it to sync and it just isn't happening. Never had this problem with my Charge HR.
10-29-2017 21:07
10-29-2017 21:07
For me, restarting the Fitbit itself did it. I don’t know if it has to be done the way I did it, but I charged my Fitbit, and while it was charging I held down the button for something like 5 or 6 seconds, until it altered me that it was restarting. Then the Bluetooth finally reconnected with my phone. Hopefully this helps someone!
10-30-2017 04:59
10-30-2017 04:59
@Rich_Laue wrote:@Stilldreamin other things to try, turn Bluetooth off/on
Restart phone
Remove the tracker from your phones Bluetooth settings, not from the app.
I have tried all these things, I unpaired my charge 2 from my device settings (Android glaxaxy 7) and from the Fitbit app settings. For the app my Fitbit will receive the code but the app will continually try to connect but can't
11-13-2017 03:54
11-13-2017 03:54
If your Fitbit won't sync to your Android phone, just go to your Bluetooth settings on your phone and remove the Fitbit and then re-pair it. That is the only thing that worked for me. It takes a few minutes to re-sync, but that did the trick. 👍
11-15-2017 19:47
11-15-2017 19:47
I am having the same problem with my charge 2. It won't sync with my phone or tablet. Not will the app update on either unit. Someone said remove the device from blue tooth, now I can't get it back... My charge 2 is only a few months old. I can see what I do only for the day and nothing else... Fitbit please help
11-16-2017 05:53
11-16-2017 05:53
11-16-2017 08:23
11-16-2017 08:23
After the last up date my charge 2 won't sync.
11-18-2017 10:58
11-18-2017 10:58
My Charge 2 won't sync either.
Synching has been a bit patchy for several months now (as in it usually took several attempts including switching my phone off and on, closing and re-opening the app, uninstalling and reinstalling the app, unpairing then repairing the Charge 2 to my phone's bluetooth), but it hasn't synched at all for over two weeks now. I know it's not my phone, because my other blue tooth devices still work absolutely fine.
I've only had the Charge 2 since the 3rd of March 2017 and my phone is a Samsung galaxy s7.
Is this related to recent updates to the app?
11-18-2017 11:08
11-18-2017 11:08
11-19-2017 09:30
11-19-2017 09:30
Hi, had my charge 2 just over a week, worked fine until the day after the latest iOS app update, day after it would not sync with my phone, removed it from iPhone bluetooth menu and app, re started iPhone, and re sync'd ok, after a while, fine day after, now will not sync at all, tried re starting charge 2 and iPhone twice each, still refusing to be detected in iPhone bluetooth menu, and one any ideas please ?
thanks
11-19-2017 10:34
11-19-2017 10:34
hi again, just sorted my problem, to sum up, I've deleted my charge 2 from the app and the iPhone bluetooth menu, uninstalled the fitbit iOS app, restarted my iPhone 6 plus, reinstalled the app, signed back into my fitbit account on the app, then re sync'd my charge 2, and it worked this time, after a lot of wasted time over the last few days, i also recommend a iPhone cleaner like Dr Cleaner as well, although i didn't use it in this case, but, the bottom line is, this shouldn't have happened at all at any time, especially after a app update, which is designed to improve things, not make them worse !
I've informed fitbit support, which have to be fair have replied promptly on twitter, and advised well, that if this happens again, the charge 2 will be returned for a full refund with out anymore help sought, hope this helps guys. 🙂
12-03-2017 20:38
12-03-2017 20:38
Mine has done the same as yours stilldreamin. Has been working fine up till about a week ago