Charge 2 won't sync

[Stilldreamin]

For the last week my charge 2has refused to sync. The app is set to always connected and all day sync. I have reset the tracker several times in the charger. I have turned my phone on and off, turned the Bluetooth on and off, logged out and back into the app, force stopped the app and reopened. Nothing has worked. I get no error message so I'm assuming it can "see" the tracker. 

What else can I do?

[Rich_Laue]

The user can not pair their Fitbit to the phones Bluetooth. This should be impossible, but if one is successfull it will result in a failure to sync.

Removing the tracker from your Fitbit account, that is all that happens when removing from the app. Will not fix a sync problem, and usually only adds problems.

The app will pair the tracker to the phone, if it needs to have it oaired. This usually doesn't happen until the first norifinotifi that the Fitbit received. I'll repeatedly, the user should not try to pair a Fitbit to the phones Bluetooth, at best it will only add more problems

[Cartref]

Maybe you did not read my post?  It certainly seems that way.

I followed the instructions and removed first the Fitbit from the BlueTooth settings and the the Fitbit account.  Plus other steps and reading the device did not work.

The adding device completed apparently successfully, but the device was NOT added too the Bluetooth devices, hence without that Bluetooth connectivity nothing will work.

So the question is why, after after completing the add Fitbit device doesn’t it get added as a Bluetooth device.

I don’t know why and I strongly suspect you don’t know either, so how about we let Fitbit comment on it seeing as they have access to the technical specifications.

[Rich_Laue]

The tracker does not need to show up in the list of Bluetooth devices to sync. However it does need to show up but this list to receive notifications.

Not knowing what phone is being used I'm not sure of what to add.

On Android I suggest clearing the Fitbit's app cache

[Cartref]

With respect Rich, I do not know how you assert this?  Maybe you have some technical knowledge of the iPhone X that I do not, but generally speaking from an IT perspective, if the devices manufactures (whatever brand) have created a list to show what devices are connected via Bluetooth, then it is reasonable to assume that if they don't display on the list they are not connected.

This is further born out by the fact that until the Fitbit Charge 2 DID display in the Bluetooth list of connected devices, it DID NOT sync.

If you know otherwise, please feel free to share with the community, because your post (again respectfully) adds nothing to the discussion.

[Rich_Laue]

As for iOS no I do not know much, but reading the ios setup instructions secifd Cally say to follow the setup  prompts in the Fitbit app.

I have setup many fitbits on several types of phones, and have helped several iOS users, never have I successfully connected a Fitbit to the phone's BT. I get the message r jecree by the firbit tracker.

I have had both iOS, and Android users removing tyevtracker from the BT has allowed the  tracker to imeadiatly synced.

[Cartref]

Again with great respect, you are not reading my posts carefully before you respond.

If you go back to my first post on this issue, I list out the steps that I took.  That included adding the device via the Fitbit app.  It comp[leted successfully.  But it still wouldn’t sync.

I then go on to explain that I noticed that it wasn’t in the Bluetooth list of connected devices, I did not however say that I added the Fitbit it to the Bluetooth protocol (it could not find the device anyway).

What I have commented is that unlike previous and now happening the Fitbit shows up in the list of Bluetooth connected devices.  When it would not sync, it was not displayed in the list of connected devices.

I deleted the Charge 2 from my account and then re-added it again via the Fitbit app and NOW it appears in the list of Bluetooth connected devices and it now syncs.

Now I have no idea why it didn’t display the first time, but it is obvious that something was not completed in the adding a new fitbit device via the app.  Without a Bluetooth connection, then a sync cannot occur. This is something that only the Fitbit technicians can comment on.

[Rich_Laue]

Let's not get into a war, many many people on these forums have found that by telling the phones Bluetooth to forget the tracker, the tracker will then sync.

I'm not arguing with you, I'm reading your posts, and simply telling you what many have done to help. This is also one of the steps mentioned in the sync problem help doc.

Link to the help desk and will be found on Page 15 of this thread.

I'm not sure if help is wanted, but without knowing the type of phone, I'm not sure how else to suggest.

This isi a BTLE device and is handled different from the BT Classic.

[Drew246]

Syncing is a problem for all Fitbit models and across all platforms (Windows 10, Android, iPhones, etc.)

Moderator edit: word choice and format. 

[mclfbitowner]

Got a new iPhone and it would not pair.  Reboot it as instructed and bada bing, it worked

[GrumpyOldGuy]

Seems they usually sync, just a question of how much pain.

I've moved on to the Versa, and we can't get the step distance to register.

[Drew246]

Yeah, there is always some issue.  This is my third fitbit charge and I'm thinking about changing brands soon.  My son's charge/ipad snyc issues are worse than mine.  

[Soo59]

I was really happy with my Charge HR for the period (close to a year) that it worked. Having moved on to  a cheaper fitness tracker that uses VeryFitPro, I really miss the metrics on the fitbit app. I kept considering the Charge 2 and then Charge 3, but after continuously seeing these sync problems on all fitbit devices, it's just discouraging.

[Rich_Laue]

@Drew246 there are hundreds of thousands of people that still disagree with you.

I've met many Fitbit owners in the last 6 years, I can count the ones that are unhappy on one hand without using all 5 fingers

[Vidalia]

I am on my Fourth Fitbit which Igot for free with my plan! They don't work
right at all!! Once my plan is done I am going to try Samsung. On my
Fourth one I had to upgrade to a 3 so we will see how that goes. No more
geek squad with the Fitbit anymore either.

[Rich_Laue]

My first Fitbit 6 years old still works but is not supported anymore.

My Charge HR over 4; years old still works, the other trackers have been given to family members and still going strong and with every app update I find the Android app working smother.

[Cartref]

I have to agree with Rich_Laue here, the complaints here (and remember that I was one of them) represent only a fraction of the Fitbit users globally.

I do not know why the problem occurred or why the solution that I used did not work the first few times but did on the third or so attempt, but it did work and I am still using it.

My wife would still be using hers except the band broken and she lost it somewhere.  She has a Versa since July and except for a previously unreported screen detaching (twice) she is happy with it.

My eldest son has the Charge HR and the Band has gone on him now 3 times and Fitbit have always replaced them with a new Fitbit without an issue.

So overall, my family is happy with Fitbit.

[Drew246]

Ok, so lets agree that there are issues.  Consider yourself lucky for now.  Fitbit issues are similar to Window users in that a fraction of the users are always getting hammered.

[Tattaway]

How did you get it to sync?

[SunsetRunner]

I wonder same thing.

Yesterday stopped syncing. All the time announcemet 'Bluetooth Issuess' appeared to my Fitbit apps. Today if I tried to sync, Fitbit app's information is 'Tracker not found' 

I am waiting instruction to syncing from Fitbit. 

[blackroses5]

Nothing worked. Over a month before it synced again. Periodically uninstalled then reinstalled software and one day it just worked. Fitbit IT support was rubbish.