Charge 2 won't sync

[kowallekdi]

My Charge 2 has been syncing just fine since January.  Worked fine Monday.  Now it says it can't find my tracker to sync.  I have not changed anything on my laptop (I do not have a smartphone, only hooked up thru laptop).  I have rebooted the computer several times.  Unplugged and reinstalled the dongle.  It says it is finding the dongle but when I try to sync, it can't find my tracker.  I have also reset my tracker several times.  Any help?

[JJvZ]

I started having the same problem yesterday: my phone could not find my tracker and just kept trying to sync unsuccessfully.  So this morning I rebooted my Charge 2 and now my phone is finding and syncing my Fitbit again.  To reboot, put your tracker in the charger (make sure it is properly seated, with the button in its hole) and push the button down for 4-6 seconds.  You should see the Fitbit logo flash onto the screen, that means it’s done. Unhook it and check to see if it will now sync.  Hope this works for you (don’t worry:  you won’t lose data doing this)

[KramV]

Well - happy to say that mine finally synced this morning.

I gave up on PC, and went to my 'ancient' Note4 and got it to work.

It stopped syncing on Thursday 4th at 11.30pm-ish. However it only seems to have back-tracked to last Sunday, so I lost Friday 5th and Saturday 6th which were very active days.
I am sure I read somewhere that data is 'stored' for 30 days - whereas it seems to be only the last 7 judging by what has happened.

Thanks to all those who gave advice.

[Susanrufus]

I did all those things and nothing worked. So my retailer replaced it with a Charge 3 10 days ago as it was under warranty. Charge 2 has been discontinued! I did post all this information on here but thanks for trying to help.

Get Outlook for Android

[DavideFitbit]

I'm sorry to see that you've been having trouble to sync your Fitbit devices. 

Hello @Karen50, I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created with or that you already got in touch with them about this previously. In this case I recommend that you reply to the last e-mail they sent you and let them know that you continue to experience trouble to sync your device. 

@LLFCC , @Barronm, @SunsetRunner, @Htowngirl65, @Strana, @Yelles, @brego90, @LRuser, before considering other options, could you please confirm if you already tried all the steps listed here to resolve syncing problems? Also, please make sure to check if all the mobile devices you're using is listed here as a compatible device to sync with the Fitbit app, and lastly you can also verify oft the Fitbit app is updated to the latest version available. 

Excellent, great news @Dbnb, @RegularGal, @brego90, @Yelles, @JJvZ, @KramV! It's good to know the device is working properly now. 

Thank you for all the updates @CathieWalkz, let me know how your device is performing after the steps you've tried so far.  

@kowallekdi, could you please confirm if you've tried any troubleshooting steps so far?   Let me know if you've exhausted all the steps listed here. 

I'm sorry to see you have experienced this in the past as well @SunsetRunner, let me know how it goes with the new device please.  

Let me know if you continue to experience syncing problems @Susanrufus.

Hi @KramV, I've confirmed that the steps you mentioned are for the Fitbit app and not for the online dashboard, however, you can find the steps on how to sync for both platforms in this article. 

Let me know if you have further questions. 

[CathieWalkz]

@DavideFitbit, the Charge 2 seems to be working fine. The Fitbit Connect app is still hit or miss. Very often, when I choose "Sync Now" from the drop down, it launches but does not load (spinning wheel instead of "Searching for Fitbit"). When I open the main menu and click the Sync Now tile/icon, sometimes it works and sometimes it doesn't respond until after I have reset and recharged the Charge 2 once or twice. On other days, it all works like it's supposed to. Are there any variables we could track that would help you folks figure out what's going on?  

[katidyd]

It just seems that the charge 2, isn't a very good tracker. Like a lemon I'm thinking that this is the reason why it has be discontinued. My charge 2 that I owned prior to the one I have now crapped out right after my warrantee expired. Now my present tracker is Acting up?
Maybe we should be upgrafed to a different charger for free. Cuz this charge 2,?


Kathy

[kowallekdi]

@DavideFitbit  - I have tried every step in every article I can find on this site.  Some times it 'fixes' things for a day or so, most of the time it does not.  Most of the time I cannot get the program to come up, it just churns and churns when I hit 'sync now' either from the Main Menu or from the icon itself.  If I am lucky enough to get the program up, it searches for the tracker and never finds it.  I have done all of the supposed tricks of resetting the tracker, putting it in the charger etc.  I have now been unable to sync since April 8, even though I spend over an hour a day trying to get the thing to work.  Technology that is supposed to help you should not be such a pain in the neck!

The first few months I had this, it synced first try every time.  Whatever you changed has sure screwed things up!

[kowallekdi]

@katidyd- Upgrading to a better tracker is not a solution.  My brother has a Charge 3.  Over the past few weeks, his app (he uses a smart phone) has updated several times.  Each time, he has more problems.  This past week, on three separate days, it said he did 21 flights of stairs, 15 and then 35.  My brother is handicapped.  He does no stairs.  He relys on the tracker for heart rates and exercise due to handicaps and heart problems, but lately it is never right.  He is as disgusted with the Charge 3 as we are with the Charge 2.  He did have a Charge for a few years and it worked great.  Decided to upgrade and has regretted it ever since.

[JJvZ]

I finally called the Fitbit help number and spent half an hour on the phone with a technician. And she did resolve all the issues with syncing and my Fitbit works fine again.

Sent from my iPhone

[Yelles]

That is great, what was the problem with it

Sent from my iPhone

[LLFCC]

I had a ChargeHR, it was great. The frame around where the charge cord plugs in broke & was glued numerous times and when Fitbit ‘couldn’t’ help I upgraded and have been less than happy with the Charge2. I’ll not ‘upgrade’ again. 

[Susanrufus]

Thank you for your message.  If you check back when I posted at the beginning of April, I exchanged my Charge 2 for a Charge 3 as it was still under guarantee, I am not having problems with the new Charge 3.  My retailer told me they were having many Charge 2 returns and that it had been discontinued.  I did reply and was sent an email in response to close the case.  Another moderator dealt with me at the time.  It seems that Fitbit is not a brand to buy from all the complaints I have seen.

[Barronm]

Thank you for sharing that story. I am pretty much just wearing the Fitbit
as a daily step counter--no syncing. I wonder what Fitbit thinks is a
reasonable life for this device?

[CathieWalkz]

I'm really not convinced it's a problem with the Charge 2. So many of us started having problems around the same time, and our devices were all of different ages. That makes me think it is a problem with the Fitbit Connect syncing application. It may be a problem in how the application and the Charge 2 communicate, but I notice that the application has become very slow to load on my laptop, which shouldn't have anything to do with which device I'm using. My gut tells me that they tried to update it and the update must've broken something....

[Barronm]

Yes. Honestly my first problem with an otherwise trouble-free device was at
the beginning of daylight saving time in March: the time changed when I
synced, but the next day (Monday) all my steps rolled over from the
previous day. After that my ability to sync was sporadic. Now I can't
sync-- not that I'm spending all day everyday trying.
Thanks for listening.

[brego90]

What it sounds like when I spoke to my Fitbit contact is that when they did
their update around March (when we all started having problems) it sounds
like they made certain Android devices obsolete or not fully compatible.

[CathieWalkz]

It wasn't just Android. I sync to a Mac laptop. It worked pretty much flawlessly until late March...

[Barronm]

Thank you. I do have an Android phone

[Gingersnapper]

This morning I went in to sync my fit bit on my computer and fit bit has
banned my IP address. I haven't done anything just tried to sync. Can
someone help?



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[JJvZ]

Fitbit help line number is 877-623-4997. Call between 4am - 9pm. PT.  Make sure you have your password handy.