Charge 3 Blank Screen, Unresponsive, Wont Charge

[Grimm62]

Hello Fitbit Community!

I am now regrettably in possession of two Charge 3's, bought less than a week apart that "went dark" within 24 hours of unboxing & easily (compared to previous models) pairing/synching them with my iPhone 5s. This gift was meant to replace my current HR Charge. But sadly, it has not gone well. Initially, they behave normally. However, both Charge 3 screen's became unresponsive with over 40% battery life remaining. The screens do not respond to swiping, button pushing, charging and cannot be reset. I have had many Fitbit products in my life since 2015 and never has this poor of a performance. After all, I was so confident that the first Charge 3's issue was a fluke, I quickly bought another. Clearly a mistake as I have not fared any better with numero dos. What to do?

Moderator Edit: Updated Subject for Clarity

[Grimm62]

Hello,

I also tried using the app to change the clock face as a means of
reconnecting my Fitbit to my app. Some have success with this process when
their Bit is acting up.

Otherwise, if it's been less than a year, you are in good standing to
receive a free replacement from Fitbit.

Best of luck!

[KaylieKat]

I just got mine today, it connected then immediately started the update, kept failing the update and now just has the empty progress bar on the screen. Won't respond to anything, even charging. I love fitbits but this is ridiculous!

[Gioesc97]

Hi I seem to be having the same issue and I was able to get the smiley face but it continues to be unresponsive.

Can somebody help?

---

@ShelleyL1114 wrote:

Hi, there,

I seem to have the same issue with my Charge 3.....completely black, will not charge, does not vibrate when the battery clicks on the charger, will not respond to the reset button being pressed.  What do I do?  

---

[CCraig95828]

My Charge 3 will not charge or reset while connected to the charger. I can't do the update because the battery is too low. I can't figure out what;s wrong. Please help. Thank you.

[Getsome]

I’m having the same problem, I have done all they have said, today I changed it and when I went to take it off charge it was too hot to touch and still nothing. Help. This has been going on now for 4.days.

[EMUrban]

I called customer service and within 3 days had a replacement. Seems to be a common issue with it. 

[EMUrban]

Call customer service. Mine was a the same and they replaced it... seems to be a common issue

[Red61]

My Charge 3 (only a year old) just went dark yesterday and will not charge up or respond?  Any way to revive it?  Not a great product if it only lasts a year.

[Drtyhamsta]

Any luck? Just contacted support tonight because the Charge3 I got last year as a gift went black on me....I was offered 25% off. I havent even used my Charge3 in nearly 6 months. This is so disappointing....has anyone found a viable workaround? 

[jjdahl]

I threw it away. It was a piece of junk. It wasn’t worth my frustration.

[jennygumdrop]

I agree. Mine is in the garbage. I bought an apple watch. Fitbit sucks.

[jennygumdrop]

Buy an apple watch. Throw the fitbit away. They are useless.

[Renelc]

Purchased my Charge 3 thirteen months ago - just out of the warranty period - and it just went completely dead. Put it on the charger as usual and it started freaking out -vibrating, flashing, getting very hot, then nothing! 

I had a Charge 2 that the face spontaniously cracked also just out of warranty and replaced it with the C3. It seems that the Charge series only works for about a year before going into self destruct mode.

Now to decide whether to replace it with another fitbit product or get something else that is known to be more reliable!.

[dejay1824]

hello i am having the same issue and i just got my charge 3 yesterday.

[Gioesc97]

I got my unit replaced by the retailer who I purchased it from.

[Dorylove]

I am having the same issue and i am tired of it already

[SunsetRunner]

Fitbit did replace my original one that had the issue, but now the current one randomly stops logging my workouts. It will be my last fitbit.

[Bananabrenda]

I have the same issue, charged all night and still unresponsive My app shows it syncs and full battery but screen is black. Help

[SunsetRunner]

Yep, that's it! I was able to get a replacement under warranty. This one is starting to act up too. It will be my last one.



Sent from my T-Mobile 4G LTE Device

[jennygumdrop]

my apple watch had worked seamlessly since i got it. syncs perfectly. I used fitbits for 4 years , but never again. too glitchy.

Regards

Moderator edit: personal info removed