Charge 3 Blank Screen, Unresponsive, Wont Charge

[Grimm62]

Hello Fitbit Community!

I am now regrettably in possession of two Charge 3's, bought less than a week apart that "went dark" within 24 hours of unboxing & easily (compared to previous models) pairing/synching them with my iPhone 5s. This gift was meant to replace my current HR Charge. But sadly, it has not gone well. Initially, they behave normally. However, both Charge 3 screen's became unresponsive with over 40% battery life remaining. The screens do not respond to swiping, button pushing, charging and cannot be reset. I have had many Fitbit products in my life since 2015 and never has this poor of a performance. After all, I was so confident that the first Charge 3's issue was a fluke, I quickly bought another. Clearly a mistake as I have not fared any better with numero dos. What to do?

Moderator Edit: Updated Subject for Clarity

[Marielle75]

Hi there, my Fitbit Charge 3 (purchased 30th of June 2019) became totally unresponsive about slightly more than a week ago, no vibrating and no smiley when connecting to charger nor when I push the button for 8 or 15 seconds. Also normally when you click the side button it gives a kind of 'click' as response, also not getting that. I don't know what to do anymore, can you provide me with an email address or a way to get in touch with someone from customer service?

Thanks in advance!

[Pumpkin2020]

Charge 3 has wirked perfectly for last year..now won't charge, it pulses constantly from hime screen to Nitification screen and won't stip. Left it in charger and wont charge, won't show charge screen, black screen. Tried uninstalling and reinstalled, turned bluetooth off and on. Nothing works

[Whoelse]

I have exactly the same problem. Finally my charge 3 is completely dead. Hope someone can offer advice. 

[AlvaroFitbit]

@Whoelse It's great to see you in the Community! 

Let me help you with this. Not sure if this is a battery or a screen issue so I suggest you try restarting your tracker and try these suggestions to help the tracker charge.

Let me know how it goes.

[Sanghvi5m]

I just posted the similar question about my charge3 will not charge and screen is lank for now about one on the, saddlery i decided to put in to charge cable , and i saw smiley face and went upto looks like 21% charge so i tried to get the screen to move by sliding on it , once i did that it went blank again and now again it blank will not show any thing on screen and can not sync with the app to see any thing

[AlvaroFitbit]

@Sanghvi5m Welcome to the Community.

Sorry to hear about this. Did you try the instructions in my previous post? Please give them a try.

Hope this helps.

[MountainMama777]

I am having the same trouble with a Charge 3 that is out of warranty - like many others have reported and that Forum was closed.  Disheartening to see that the Forum just gets closed when too many people started complaining about this problem - and there is just no answer.  Did something go wrong with the display?  Is it Software?  Can it be repaired?  If there is any more info for this problem please share.   The Fitbit still registers and syncs but it just is not displaying anything.  I think it happened after I tried to change the clock face in the app.  Is there anyone in tech support that can check that feature and fix it if that is the case? Thank you.

[AlvaroFitbit]

@MountainMama777 Welcome to the Community. 

Sorry to hear about this and thank you for troubleshooting this issue. I would suggest you retry changing the clock face but if the issue persists then the only other suggestion is that you contact our Support team to see what other options they may have for you.

I'll be around.