Charge 3 Completely Dead/Unresponsive

[Brelee]

I have scoured the forums for help and I have not found something that fits my scenario - help appreciated 🙂

Prior to this, I have successfully reset my Charge 3 when there were other issues (screen stuck, constant vibrating, etc).

6/1/19 - went swimming beginning 9:30am. I have never swam with the Charge 3, although I know it is water proof. About an hour into swimming, the screen went black. A solid red light was on on the back of the Charge 3. I didn't have my charger with me so I was unable to attempt to reset. Charge 3 never came back on. (phone app says last sync was 6/2/19 at 9:03am)

6/2/19 - had my charger available at 9:30pm. Plugged in the Charge 3 - it vibrated, pressed the button for 8 seconds - a line appeared on the screen which filled during the 8 seconds. Took the Charge 3 off of the charger, line remained on the display screen and a green light appeared on the back. Nothing else happened. Screen went dark, plugged the Charge 3 back onto the charger, no vibration this time. Held the power button for 15 seconds, Charge 3 completely unresponsive, no vibrations, no lights, nothing. Allowed the Charge 3 to charge all night (phone app says the charge is full, but that may also be from the last sync on 6/2/19).

6/3/19 - Charge 3 is completely dead. Plugging into the charger does nothing. Phone app cannot sync and basically says it's not connected to the Charge 3.

I've had this since November 2018 and I love it - but I'm super disappointed that the first time I take it swimming, it completely dies on me...

Please help 🙂

Bre

UPDATE (11:07am - 6/3/19): About 10am this morning the Charge 3 spazzed out - it blinked the battery sign at me, vibrated, showed the watch face with yesterdays date, and then showed 3% when I plugged it in. It is now, however, back to completely dead.

[surehopeitsOK]

I wish I could help, but this is why I came on the forum myself. I have sent an email to support-fingers crossed for both of us.

[surehopeitsOK]

I chatted with Howard- he walked me through some steps and when it still didn't work, he checked and I am eligible for a replacement- Yippee!!

[Brelee]

Oh good! I'm guessing that's where I'll end up.

[medwin715]

I am having the same issues and the proposed restart process has not solved the issue. Was your fitbit ever sorted?

[Brelee]

Hi Medwin715,

Yes - they sent me a new fitbit body. I was still under warranty. Hope this
helps.

Brelee

[DG39]

Have the same problem.  I've used my Charge 3 in the pool for the last few months without any problems until last night.  Mine is doing the same thing as yours. 

The battery was at 73% went it starting acting up last night.  I plugged it in last night and the screen went blank.  This morning I tried to reset it several times.  I can't get past the smiley face.

I haven't found anything in the Help pages that's worked.

[Andreamalin]

Same issues here. Not charging. Can’t restart. I can’t even find a place to get tech help. Where did you reach out to? Thanks 

[medwin715]

I gave up. Bought another tracker from Huawei.

[Brelee]

I contacted fitbit via a direct message on instagram I think. Or twitter.
There is also issue reporting on the FitBit website.

They are very responsive to their social media accounts.

Hope this helps!
Brelee

[surehopeitsOK]

Fitbit sent me another. It was covered under warranty at the time.
Good luck with yours

[Andreamalin]

Thanks! I’m having a hard time finding the right channels to reach them. How did you contact them?

Sent from my iPhone

[medwin715]

That's great. I dont think mine was covered plus I couldn't find the
receipt. I bought it from an online retailer in Kenya and we dont have an
authorized Fitbit repair shop here. So pissed of with the in-country
support for their products.

[Fielding1]

My Fitbit screen is turning black. Today there is an error on calories, says I have over 4000 calories at 10.5 steps. Big error! I have had my charge 3 for about 1.5 years. So very disappointing!😳

[Jlmisme]

Completely the same story.  Yesterday I washed dishes with my fitbit on.  It went blank, every once in a while it would viberate but no screen.  Plugged it in to charger last night, it smiled so I left it overnight.  Took it off and it showed a RED light on back, blank/black screen.  DEAD, DEAD, DEAD.  I've tried everything and love it as well.  So totally bummed.

[johnkyiv]

Hi there, I seem to be having exactly the same issue with my Charge 3! Did you manage to get this resolved as I could not find any replies to your message? Many thanks.

[Jlmisme]

John,

I just hung up with Fitbit support. Was not able to resolve my issue. He
had me clean the gold contacts on the back of the watch with rubbing
alcohol. No change. Dead. My definitely died from doing dishes. I have
swam with it before with no issue. 1 year 4 months old so I'm out of
warranty is what they told me. I have it sitting in the sun now hoping if
it did get wet inside I can dry it.

Good luck to you.


--
Janet

[Jlmisme]

Update - Fitbit support had me clean the contacts on the back and still no response.  Mine is 1 year 4 months old so out of warranty 😒

[johnkyiv]

Thanks for the feedback Janet. I share your frustration with Fitbit support!

[medwin715]

Sorry to hear about that. Mine is completely dead now so I gave up. Worse
thing is we don't have a support station in Kenya. Moved on to other
products.