Charge 3 - Dark Screen

[clnance]

I am getting so frustrated with my Charge 3 dark screen. I have called Fitbit help many times and gone thru all the trouble shooting steps multiple times. Fitbit help keeps claiming it is a widespread issue and the are "working" on it. Well, they have not had an up-date since June 2019 so they are not trying very hard.

Is anyone else having this problem. Are there any answers'?

[Kmg2113]

Same!  I have troubleshooted but the screen is totally black no matter what I do.  It does sync since because my steps are showing up on the app. I'm just totally annoyed that I'm wearing it and can't use it as a watch 😞

[clnance]

I feel the same ! My device is working, but I can only see it on my iPhone App .
Wish I would of just bought an Iwatch 

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[Nannie1173]

In the meantime, what do we do. This is so frustrating. I thought I was the only one going through this. Mine has had a black screen for 2 days now. 

[clnance]

Mine has been dark for about 6 weeks.It works, but I cannot see it on the Fitbit .Fitbit claims they are working on it. But I have my doubts . They should replace our device or upgrade us to another device . This is so frustrating 

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[BmiFlyer]

Same, dark screen for about 6 weeks now.  What is weird is that some people seem to be able to get replacements, but not most.

I am back to using my old charge 2, it only last about 14 hours until the battery runs out though.

[clnance]

It may depend on how old it is to get a replacement. Bought my in June 2019.

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[BmiFlyer]

Me too, June 2019.  FitBit told me twice they would not replace it under warranty because it was a software issue and not a hardware issue.

[clnance]

We should just go buy an iwatch ...

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[Movin247365]

Same here I have a black screen. Still able to charge, upload to the Fitbit app and all the information I think is correct. Except the stairs. Although even before this I could never get the correct stair count. The green light is flashing but the screen is completely dark.  I still feel vibrations when I prompt it and have tried to restart many times but still, the screen is black/dark.

[Jss11]

My Fitbit was fine one minute and the next time I looked it was dark. It still buzzes for message but no display. What's up with that??

[clnance]

That is exactly what mine does. Fitbit stated it’s a software problem. They exposing “ working on it “ , but have been telling me this for months . I doubt it will ever be fixed at this point .

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[kagsy30]

bought mine last June so its not even a year old, screen went dark about 3 days ago tried rebooting it twice, nothing wrong with lighting haven't  touched anything on it. very very disappointed i cant use it to swipe for my workout, working or swimming 

is there anything i can do ? would i be able to take it back to the shop as its not even 12 months old  

[kagsy30]

mine  is the same what can we do with it ? 

[clnance]

Your only choice is to call Fitbit Warranty. It took me about 8 weeks of solid complaining, that just now sent me a replacement unit .I bought mine in June 2019 also .Good Luck 

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Calvin Nance214.563.6792

[kagsy30]

Is it a uk number ? 

[Movin247365]

Yeah mines dead now. Really like to have it but I will never buy fitbit
again. Hopefully with Apple in decline the watches will be cheaper cause I
WILL NEVER BUY Fitjunk again!

--
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[kagsy30]

Mine 8 months old been on to fitbit they must know there’s a problem as there sending out a replacement right now!! Its under warrenty but if apple do have one cheaper am buying one at some point to but there still £200 to £500

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[Movin247365]

Well I still don’t want one lol they have ben a nightmare to deal with.
Apple all the way from here on out. Even customer service was extremely
rude telling me how I was at fault for their issue. Oh well. Apple never
let me down.

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[clnance]

Go Apple!I have never been disappointed with a Apple product ..


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Calvin Nance214.563.6792