Charge 3 Defect ? Bands are falling off

[EnriqueApproved]

My Charge 3 is not even a month old and the bands are falling off. It seems the clips on the Charge 3 are failing already.

This is happening with original and accessory bands.

I've been chatting with Fitbit via Twitter Direct Messaging about this. Gonna have to get on the phone and request a warranty replacement it seems. In case you need it here is Fitbits phone number 877-623-4997

[Shacklog]

Same problem for me. Christmas present for me from family. Wrist strap keeps falling off black fitbit, three times so far today. Am worried I will lose thr Fitbit. Is there a fix for this?

[Idonotcook]

I called Fitbit and got a replacement device. It’s working like a charm!!

Moderator edit: content 

[Winkyonthewater]

Well...I feel like I found my watch family! Same issue for me. Got mine for Christmas and has fallen off 4 times (today is Jan 😎 for virtually no reason. I love it other than that. Looks like I’ll be calling for replacement too. 

[Rabbit1466]

My band fell apart a couple of months ago.  Went to check the box because when I purchased it, I thought I saw another band. Imagine my surprise when i discovered there was only part of another band in the box.. Spoke with agent today who stated the box should have contained 2 bands.  Luckily, I had already purchased another band (cheap one for amazon) and have had no issues. Now I have to go through the hassle of uploaded the receipt and a photo.  I must say I am disappointed in the replacement policy especially for a band that probably costs them all of $3 to make.  There items are not cheap so you would think for the sake of customer service, they would do better.  Word of mouth can do one of two things, make you or break you....smh  I'll keep you posted on the outcome.  

[Shacklog]

After falling off 3 times in a few hours a couple of weeks ago, mine is now
ok.
I suppose the trick is to ensure that the fastening between the strap and
the fitbit is properly seated.

I am now suffering from fitbit rash (Google it), so not a flawless start
as far as I am concerned.

[SeekerOneTwo]

I took my new Charge 3 out of the box on Saturday morning.    It had the small band so I followed the directions to change it to the larger band.    It stayed on my wrist for about an hour and then the bad disconnected from the device.     I carefully followed the directions again, same problem.

I am going to return the stupid thing and forget it.   I have a nice Fitbit One that serves me quite well.

I have the blue grey.    Same issue.

Moderator edit: merged reply

[gerry_griffith]

I received Charge 3 last week and activated and started wearing it yesterday. I changed band to large size. The strap has detached from main unit more than 6 times already. I like the features but this is very frustrating. I am very disappointed with the band an concerned it will fall off and I won’t notice until it is lost. I never had this problem with the old Charge HR.

[Rabbit1466]

Yes and trying to get a replacement is like pulling teeth.  I am still waiting to here back but I am not expecting any resolution.

I received an email today, that they will be sending a replacement band at no extra charge.  I am happy to have resolved the replacement issue.

Moderator edit: merged reply

[MickeyMMM]

Yes I am.  The first one I had the display quit working and so they sent me just the fit bbit without a band so I bought a new band and have had nothing but problems with it coming apart.  I have about had it with fit bit.  Their products are getting worse and worse

[MickeyMMM]

Mine is very clean and I used soap and water with it and it did not make any difference the band still keeps coming apart

[Perrs]

I had the same problem , it took a couple months but they replaced my Fitbit and so far no problem with the replacement.

[MickeyMMM]

My band comes a[art 3 times a day at least and it is a new fitbit band

[Idonotcook]

It’s not the band. At least mine wasn’t. It was a defect/fault at one end of the device. Fitbit sent me a new device after I called them and sent pictures of the device. I’m still satisfied with Fitbit.

Moderator edit: content 

[gerry_griffith]

I’m not sure if it was the band or the connector at one end of the charge 3, but Amazon replaced the entire thing and I have not had the same problem with the new device.

[Bandproblems]

My fitbit 3 worked great first 6 months in the pool just great..The ban brook want to Wal-Mart bought replacement. Took band apart and found a brown mold both sides and cleaned fit bit cleaned with alcohol.  New band just kept falling off, the clip you push down was not coming back up.  Check it out.  I'm going to get apple watch for swimming and heart pulse will never buy another fit bit be  sure and clean and check for mold

[MickeyMMM]

I gave up. No matter what I did with cleaning it would not stay together. It stayed on for 2 days once. I called fit bit and they said send it back since it was a replacement for the one that the display quit working. My old Charge 3 the band never came apart but this one always comes apart. We will see what happens with the new one they are sending me

Sent from my iPhone

[Rich_Laue]

Why not spend the cost of 2 cups of coffee at your coffee house and buy one of these.

I do not know of a Charge 3 owner that hasn't. 

[Rabbit1466]

I did purchase one of those, however, I’d like a replacement for the one I wear everyday, the one I had when I purchased the device, that was included that should not have been defective in the first place especially inside a year. Is that ok with you? 

[Rich_Laue]

I'm not aware of many rubber based bands that last forever, especially when worn tight. 

[MickeyMMM]

It was a brand new fit bit band that kept coming apart