Charge 3 Issues

[Rcturk262]

Have had a Charge 3 for about 2 months and have already had more issues with it than the entire time I used my Charge 2. What is Fitbit doing to address the ongoing issues we all seem to be having. Definitely wouldn't recommend that anyone purchase a Charge 3.

[Crochetlady79]

Ok. Thanks. I haven't had mine for a year yet. Do i take it back to where we purchased it or send it to fitbit? My husband purchased it online and he doesn't remember through who.

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[Abacon66]

Had charge 3 since jan used on holiday beginning August swam once stopped working and not charging as still under warranty sent replacement tracker I can’t get to syn as keeps saying account in use pissed off 😠 

[Crochetlady79]

Just contacted Fitbit customer service chat again and they want me to do the troubleshooting crap again after inhave done it already several times. This is bull. It is not a charging issue. My app is showing it has a charge and is syncing you just can't see anything on the screen.

[scpdgearhead]

This is a common problem I returned one of my many Charge 3's over the same issue. Unfortunately Best Buy has a 15 day return policy as most electronics stores do. I bought all of my Fitbit's from Costco and they always have great return policies. Amazon also has great return policies as well. I bought a Charge 2 on Amazon just reasently and couldn't be happier with my purchase.

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[M406]

It’s covered by Fitbit for one year. Call the company - apparently many people are having issues

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[M406]

I’m on watch #3 i bought mine in February and this is the third one being sent you see warranty 🤦🏻‍:female_sign:

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[M406]

I made them stay in the line as I did the reboot - reset- and everything else that didn’t work the problem out

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[M406]

I bought mine from target with extended warranty so it will be replaced for three years until they figure something out SMH. _ ridiculous- I would gladly pay the difference but not buy another

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[No_worky]

M406,

Sorry to hear about your problems.  Be advised it’s 50% off the retail price plus tax so you’ll be saving even less than you think when you upgrade. Definitely not happy with their replacement/upgrade policy if you’re experienced multiple problems.

I went from Charge to Charge 2 (had two of them with same problem sleep tracking gaps), just upgraded to Charge 3 $80+ but seeing that many Charge 3s have similar problems will go back to replacement Charge 2 instead. Probably sell it and get a smart watch.

[Shellcroft]

I agree with you. I have had my charge 3 replaced once for missing pixels. They send to a new one 2 months ago and it's happening to this one also. It's very frustrating. 

[M406]

I have an Apple Watch but to upgrade I’m losing the 150 I have already paid on top of paying another 80 plus tax for a watch only 10$ more then the charge 3 - doesn’t seem like a good deal

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[Pete1969]

Yes had 3 fail and the latest replacement didn't even work. On day 1 now have to wait another 10 days to get replaced absolutely appalled at the quality.

High failures they break down and become unresponsive 

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[M406]

I don’t understand why FIt bit won’t fix the issue instead of shipping out watches -

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[Abacon66]

They sent new tracker but now won’t sync at all I’m pissed off

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[ReneeLK]

Well said!!! I did take the upgrade after the second replacement...now I have a Versa...don’t like it as well bc it’s bigger, but we will see!

[ReneeLK]

So what IS being done???

[ReneeLK]

It’s under warranty for a year! Keep track of when you trade it in!

[ReneeLK]

Just contact them via chat on line... you don’t have to send it in!

[ReneeLK]

Be persistent! They will send you a new one!

[M406]

Nothing - just replacing it every two months til warranty expires 🤦🏻‍:female_sign:

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