Charge 3 Issues

[Rcturk262]

Have had a Charge 3 for about 2 months and have already had more issues with it than the entire time I used my Charge 2. What is Fitbit doing to address the ongoing issues we all seem to be having. Definitely wouldn't recommend that anyone purchase a Charge 3.

[JohnnyER]

I bought fitbit charge 3 Sept 2018 the watch stopped working and warranty replaced it for free Aug 2019. The second fitbit charge 3 watch screen with 70% battery life goes blank and have to put it on the charger to get it to work this now happens every day.

[lfran1930]

Fitbit knew as early as 2017 that there were problems with the Charge 3 but still continued to sell it despite the issues. This is unethical! I am in the middle of an issue with my Fitbit right now. I have the same problems that you have and all they want to do is give me 25% off another Charge 3 or 49% off a versa 4.

Blessings to you always. Sent from my iPad

[M406]

Yes it’s ridiculous and still they do nothing! It’s a shame -

Brevity & Creative spelling courtesy of my I-Phone!!

Moderator edit: personal info removed

[SunsetRunner]

I would hold off buying a Charge 3 until you see FitBit actually fix this.  My Charge 3 died again, this will be the third time in three years that I have to go back for a replacement though I'm asking myself why.  If they can't make a quality product that lasts more than a year, why would I spend more time getting another one just to go through all this again!??!

[JohnnyER]

I agree with you I am on my third watch. Even on my third watch the heart monitor spikes we above my actual heartbeat which is a known problem with the Fitbit charge three watch.

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[Frangsf]

The heart monitor is the main reason I wanted this model. Mine is higher than it should be. Pools are opening in Florida in two weeks. I will once again wear it in the pool. My last one died in the pool.

Sent from my iPhone

[Frangsf]

The offer an exchange or pay the difference and upgrade.

Sent from my iPhone

[M406]

They have exchanged mine four times it’s a bit much for a defective product- I don’t believe I should have to pay 1/2 off for another when I payed close to 80$ for this one - is pay the difference but they don’t offer you that - they will take 1/2 off for an upgrade

Brevity & Creative spelling courtesy of my I-Phone!!

Moderator edit: personal info removed

[Tanya14]

Fitbit Charge 3 is not even a year old and has lost 4 hours on the clock. Cannot reset nor restart. What's up?

[M406]

Welcome to this group - this is an occurrence that we all have - contact customer service - they will trouble shoot and send you a new one - I’m on my fourth one- it was wasted money on this product

Brevity & Creative spelling courtesy of my I-Phone!!

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[JohnnyER]

Call Fitbit watch service center.
1-877-623-4997

Moderator edit: personal info removed

[dtyber]

I had issues too. Got the 25% off offer, but I'm not taking it. Going to go with another brand. Too bad, I've had 4 or 5 Fitbits and really liked them. But time to move on.

[SunsetRunner]

Agreed 100%. I’m done with them, it’s a bummer as it really was a good innovative product at some point. Then mass production, chasing earnings took over. Too bad and won’t be the last.

Sent from my iPhone

[lfran1930]

Imam with you, its time to move on!

Blessings to you always. Sent from my iPad

[trecile]

My THIRD Charge 3 went haywire today.  I've had it since the last week of January. I bought my first Charge 3 in April 2019 - it lasted until the first week of June 2019. I was traveling abroad at the time, so I bought a new one in Spain, and returned the bad one to Costco when I returned home. The Charge 3 that I bought in Spain worked well until January 2020, when the battery started draining in just a few hours. I contacted Fitbit, and they sent a replacement. Now the replacement has gone bad. It started with not tracking my sleep properly, and giving crazy heart rate numbers. Then today the screen kept constantly cycling through the different stats/screens and vibrating. I phoned Fitbit support, and they are sending me my FOURTH Charge 3. I wonder how long the next one will last.

It's very frustrating, because last time it took forever to get the replacement, and meanwhile I have no Fitbit. 

[trecile]

My third Charge 3 in less than 1.5 years just bit the bullet! Fitbit is (yet again) sending a replacement.

[ReneeLK]

I’m in for that!!!


"People don't always remember what you say or even what you do, but they always remember how you made them feel." - Maya Angelou

[trecile]

I agree that the newest replacement will probably stop working too.. I'll use the time before it does to research an alternative to Fitbit

[KN45H]

My 2nd Charge 3 just stopped working 2 days ago. I contacted customer service and they said my phone isn't supported (S20 Ultra). They weren't able to answer why it worked fine for the 6 weeks prior though. Needless to say, customer service wasn't overly helpful. 

Is there anything I can do at this point or do I just have another useless fitness tracker?

It looks like I'll be moving on from Fitbit myself. I was hoping that maybe the charge 4 would be better, but taking a look at the forum for it. It looks asthough they have similar issues. I'll have to look into alternative options. 

Moderator edit: merged reply

[M406]

Unfortunately it just another useless tracker and the company just continues to replace it with another non working watch instead of listening to its customers and fixing the problem- their solution - upgrade and pay them more - no 50% off or take what you paid and apply to another just replacement which is annoying

Brevity & Creative spelling courtesy of my I-Phone!!

Moderator edit: personal info removed