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Charge 3 Reminder to Move not functioning

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‎10-20-2020 09:22 - last edited on ‎11-12-2020 13:24 by Fitbit Moderator

‎10-20-2020 09:22 - last edited on ‎11-12-2020 13:24 by Fitbit Moderator

Hi all! Hope you're doing well!

 

As of about a month ago by Fitbit charge 3 stopped reminding me to move / hit my 250 steps every hour.

 

- I've rebooted the device multiple times with and without the charger.

 

- I've also removed the device from my app and have added it again.

 

- The notifications are also on.

 

- App is updated. Have disconnected and reconnected bluetooth.

 

It's frustrating to not have this working :(.

Any advice on how to get this working again? I feel like I've looked at feedback on the forum and Google / nothing has worked.

 

Thank you!

Amanda 

 

 

Moderator Edit: Clarified subject

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‎10-25-2020 12:27 - last edited on ‎01-24-2025 07:15 by Fitbit Moderator

‎10-25-2020 12:27 - last edited on ‎01-24-2025 07:15 by Fitbit Moderator

@akperez21 Welcome to the Community. 

Sorry to hear that your reminders to move aren't working and thank you for troubleshooting this issue. Make sure that your tracker isn't in the Do not Disturb mode by long pressing its button. You could also try clearing the tracker's information but notice that you will need to set it up again.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-25-2020 19:14

In response to AlvaroFitbit

‎10-25-2020 19:14

Thank you! That was it and worked. Back in action. Thank again 🙂

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