Charge 3 Screen Unresponsive to Touch W/ Fix

[49616E]

I had an issue with my Charge 3 where the screen wouldn't respond to touch commands. Pressing the side button would display the screen, but not switch it from anything off the main screen.

While I didn't have my charging cable to do a reset that way, I was able to resolve the issue by updating the clock face with the Fitbit app to a different one and it become responsive again.

I hope this is helpful for others that might run into this issue in the future!

[Chickhirsch]

my versa lite is doing this - I hold in the side button to reset and it works again for a short time.  I have just changed the clock face as you suggested but its still unresponsive.  Did you have to download a complete new face?  Thanks

[darcief]

I ended up calling the help line and they hard me do a hard restart. At that point the device got extremely hot and went completely dead. I had to buy a new one and my other was just over a year and a half. My new one seems good.
Hope you have better success than I did!
Darcie

Have an amazing day! 😃

[Chickhirsch]

Thank you for your reply.
This is not good news.  Mine was new at Christmas so litterally 4 months old!  I cant get hold of anyone at Currys or Fitbit so i think i am just going to return it as faulty to Currys when they open back up.
Never mind at least it tells the time for now lol.
Thank you again for responding.Clare

[darcief]

You have a year warranty so take it in for sure!

Have an amazing day! 😃

[ApS640]

Thanks for this advice, Jogger.

However, it didn't work for me. When I tap my screen, it doesn't come on. When I roll my wrist it doesn't come on. The only way I can get the screen to light up is pressing the side button, which is a bit of a nuisance each time I want to read the time.

So far, I have tried

re-starting with the plug in,

(i) 8 sec press on button and wait for smiley face

(ii) going to Settings>About>Reboot device

(iii) 2 sec press on button, going to Screen Wake. When I tap on Screen Wake, no little bulb comes on

(iv) changing the clock face

So I am really stuck.

Can someone please help me?

Andrew.

[darcief]

Mine went totally dark. I had to “hard start” it and then it turned really hot!  It was toast and then because it was passed a year there was no warranty so I waited for a sale and bought the charge 3.

[ApS640]

Thanks, Darcief. My Charge 3 hasn't got fried, or even hot, fortunately.

I'll see if other Charge 3 users can help me.

When I first got the Charge 3 about 4 wks ago, it responded to both tap and to rolling the wrist, but not any more.

[darcief]

I wish you the best and hope
You get it going again!

Have an amazing day! 😃