Charge 3 Tracking Extra Floors

[ShaunMcGill]

14 floors so far today. Same problem as Versa by the looks of it🙁 Only walked up 1 small flight of stairs. 

Moderator Edit: Updated Subject for Clarity

[beerbelly918]

Yup my Charge 3 started counting an insane amount of floors a couple weeks ago too ... the restart did NOT do anything... 141 floors is my highest ... what a joke they should fix this bug...

[TSelf]

This problem is not solved!

If you can’t get it to track floors accurately, just remove the feature from the Fitbit. I’ll count my own floors.

[F.Fletch]

Part of the reason I got the Charge 3 over the Inspire HR *was* floor counting... Love a LOT about the Charge 3, but the floor counting isn't exactly stellar.

[Fordt]

I’d guess a lot of folks finally got a waterproof tracker with a good quality record.....then that all went away.....mine should still be working when I pitch it in the lake!

[DJ67]

  LMAO

[sko_tang]

I am not sure the warranty helps.  To start with, Fitbit moderator should recognize the floor over-counting issue is NOT fixed and removed the “solved” tag.  Fitbit should then realize there are still many posts re: Charge 3 not counting floors properly and formally acknowledge the issue and work on a fix.  Hiding all the posts behind a thread that is incorrectly labeled as “solved” when it clearly is not just shows that the moderator is not doing a good job and Fitbit is ignoring the issue and hoping users will stop complaining.

[ShaunMcGill]

Strange how the Inspire does not count floors. Same sensor inside it as the Charge 3, but with the floor tracking hidden?

I agree re the solved thread comment. At this point it feels as though the company is simply trying to hide the comments rather than fix/admit the problem. Terrible way to treat customers. 

[sko_tang]

Inspire and Inspire HR do not have an altimeter so they do not track floors climbed.  I bought the Charge 3 specifically for this feature as my iPhone SE does not track floors.  But then since the Charge 3 over-counts floor even when there is no altitude or atmospheric changes, paying extra for this feature is all for nothing!

[gjsonntag]

So what did you get in place of it?

[gjsonntag]

Right on!

[sko_tang]

Come to think of it, Charge 3 without the altimeter tracking floors has the same features and functions as the Inspire HR.  Since Charge 3 floor counting is not working anyway, all the Charge 3 users have over-paid 50%!

[gjsonntag]

Hmmmmm . . . that does not make me feel any better!

[Fordt]

Glad this problem is solved, so I can believe that my driving 6 hours and riding 18 holes of golf earned me 189 floors today!!

[canweschmooze]

I am going to look at the Apple watches this weekend and take my waste of money FitBit Charge 3 and toss it in the garbage.  The customer service from FItBit has gone to the garbage as well.  They used to care in the beginning but now everything is scripted.  **ahem**S  

[canweschmooze]

What warranty?  lol 

[SunsetRunner]

Unfortunately it is the only one that I can swim with. 😫

[sko_tang]

If you still want to give Fitbit business (and that is a big IF), Inspire HR is swim proof and has all the features of Charge 3 minus the altimeter which doesn’t work right counting floors anyway.  And it is 50% cheaper.  That’s why I commented earlier all the Charge 3 users effectively over-paid by 50%!

[SunsetRunner]

Thanks! May look into the Inspire.
Karen

Sent from my iPhone

[kmassung]

I live in Florida and got 188 floors one day.  Elevation 15'.

Sent from Yahoo Mail on Android

[SunsetRunner]

Woo hoo. Me too. I think Fitbit got a bunch of devices from China with defective altimeters and they can’t hold their supplier responsible so they’re sticking it to the consumers.