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Charge 3 active minutes not syncing to app

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‎02-20-2021 14:05 - last edited on ‎02-21-2021 12:19 by

‎02-20-2021 14:05 - last edited on ‎02-21-2021 12:19 by

My Charge 3 is accurately recording active minutes, but they aren’t syncing to the app on my iPhone. Curiously they are syncing the day after! So for instance yesterday I had 180 active minutes and my Fitbit showed it but the app said zero. Today my Fitbit shows 35 active minutes (accurate) but again the app says zero, and the app page showing previous days shows the 180 for yesterday! Any ideas?

 

 

Moderator edit: subject for clarity 

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‎02-21-2021 12:18

‎02-21-2021 12:18

Welcome to the Fitbit Community, @RG58.

 

Thank you for sharing the details of the issue you’re experiencing. I understand how you are feeling and would like to confirm that this issue has been reported to our team and they are currently investigating it. Please keep an eye on this thread for updates. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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