Charge 3 battery draining

[grfc]

battery only holding 100 per cent charge for 15 mins before it goes flat

Moderator edit: subject updated for clarity

[EmmaRiley]

Hello, 

my battery also started draining very fast a couple days ago. I tried troubleshooting but no luck. I tried to update it but the update wouldn't complete and since then the battery just drains. Thanks for any help

[DavideFitbit]

Hi, welcome to the Fitbit Community @EmmaRiley.  

Thank you for sharing that you're also experiencing this problem with the battery draining too fast and confirming that you already tried the suggested troubleshooting steps.  

I've sent your information to the Customer Support team for further assistance with this as well, so you should be getting a reply soon.

Let me know if you have further questions.  

[Billnz54]

Mine has been doing the same for the last two days. Fully charged last night and woke me up a few hours later vibrating and flat.

[EmmaRiley]

exact same thing with the constant vibrations happening with mine

[DavideFitbit]

Welcome to the Fitbit Community @Billnz54, sorry for the late response. 

Thank you for confirming that you're also experiencing the same problem with the battery draining too fast and the device vibrating constantly. 

I've proceeded to send your information to the Customer Support team for further assistance with this as well, so you should be getting a reply soon.

Let me know if you have further questions.