Charge 3 dim screen and touch screen doesn't work

[lisab127]

Hi, I have had my fitbit Charge 3 for over a year with no issues.  I bought it to record my swimming laps more than anything. Due to covid, pools closed and I haven't been swimming in 8 months. I take fitbit off everything I shower, so it does not get wet anymore. For a while it quit syncing. Then I stopped getting my weekly reports. I checked my settings and all were still on. I reset the app and was able to update it daily.. Now, suddenly, my screen is so dim I can hardly see it and it does not respond to tapping. I no longer receive email notifications either. I have charged it overnight as well as followed all the resets in the forum, and still nothing. Anyone have any solutions? I really enjoyed wearing it and seeing my progress, but it is failing. I am frustrated because screen was visible one minute and then when I went to set time for my walk I could not see it. I am very frustrated and don't want to invest in another one so soon. Please advise!

Moderator edit: subject for clarity 

[JohnnyRow]

Dim screen and not responding to tapping sound like you are in 'Sleep Mode'.  Hold in side button a few seconds; below DND, see 'Sleep' - you want it dim with a line through it; if not, tap to toggle out of sleep mode;  also check below Sleep for 'Screen Wake' - you want it bright; if not tap to toggle.

You can also find both these settings under 'Settings'.

[lisab127]

Yes, THANK YOU! I followed your instructions, but only problem is I can't
seem to get off that DND, Sleep & wake screen

[JohnnyRow]

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@lisab127 wrote:
Yes, THANK YOU! I followed your instructions, but only problem is I can't
seem to get off that DND, Sleep & wake screen

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Just press the side button again - a short press rather than the longer hold, or maybe either works.

[lisab127]

Thank you so very very much. Screen is no longer dim and now responds to
tapping screen