Charge 3 display corrupted

[Fruch]

My Charge 3, which is about 6 weeks old has developed a dead horizontal line about 1/5 of the way down the screen. It's like a dead pixel, but extends right across the screen and always remains black. It's not too much of a problem; info is still easy to read, but it's clearly a fault and may get worse. I intend to return it for an exchange, but am posting to let other users know about this issue.

Moderator edit: subject for clarity

[PaullyT]

Same here  about 1/5 of the way down from the top.  Mine is less than a month old. 

I agree it's not a huge deal but I fear it will worsen.  And with my luck as soon as the warranty is over. 

I have a message into support. We shall see what they say.  

[AlejandraFitbit]

Hey guys, I hope you are doing fine.

I appreciate all the efforts in trying to fix the display issue you all were experiencing. Upon checking with our support team, I was told that you all have already contacted them. I know they will be glad to help you out and provide you a solution.

Let me know if you need anything else. 

[Nublu5]

Hei
I have same problem with my Fitbit Charge 3. First dead pixels come in December and now I have more of them.
I bought my Charge 3 in October (29.10.2018).
I already tryed to restart it (like AlejandraFitbit suggested here), but nothing changed.

[Nublu5]

Picture with missing pixels.

[Kenichi_kazza]

I've also had a dead pixel line come up on my charge 3. Never been in water as didn't want to risk it. Has there been a fix for it as the restart method hasn't done anything for me.

[KimD.]

They replaced my Charge 3. No problem with this one at all

KimD.

[AnnaMonkey]

I’m having the same problem. I have two lines of pixels near the top of the display that haven’t been working for a few weeks. I have restarted my Fitbit and nothing changed. I bought my charge 3 at the start of October when it was first available from sport chek. 

[PaullyT]

Fitbit reads these and will contact you. If not contact them. 
As long as your still in your warranty period, they should replace it. 

Sent from Yahoo Mail on Android

[PaullyT]

Same here. I just sent mine back the other day. I just hope it doesnt happen to the next one. 

Sent from Yahoo Mail on Android

[Annmaree]

I am also having problems with my display, it’s gone all grainy and grey with vertical lines.  I’ve reset already which did fix it for 24 hours but it’s come back again. I bought my Fitbit in October 18. I have been swimming with it. 

Its ran a bit disappointing as this is my second Fitbit, the first just died after about 2 years...

[AnnaMonkey]

I had 4 lines that weren’t working and more on the greyish colour. I went on the Fitbit live help chat and talked there for a while. My replacement Fitbit charge 3 is on its way. I suggest you do the same if you haven’t already. Took me about 30 minutes of my time and they were really helpful. 

[Annmaree]

Thanks! Will return to shop...😊

Sent from my iPhone

Moderator edit: content

[DannyP90]

Mine has gone too now, only had it for about a month.  Wonder if it’s a bad batch.

[Nublu5]

I contracted Fitbit via e-mail. My problem is fixed.

[Annmaree]

It does sound a little strange.. I'm going to follow the advice and go on line, if that doesn't work back to the shop..

[Kenichi_kazza]

Just been on chat with fitbit support staff. 30 mins chat and a little bit of work and my problem is fixed. Very pleased with how they handled my case. 

[GenevieveO]

I am experiencing the exact same problem at 8 wks.

[C-a]

Hi,

I am also having the same issue, with a black line running through the top of my screen. I have tried a restart several times and there has been no resolution. Can you advise if this could be escalated? The Fitbit was purchased late 2018 as a Christmas present, so is only 3 months old. 

[BlaineH]

My display was corrupted today when I took my Charge 3 off the charger.  

Yesterday was the first time I ever ran the battery to nothing.  When I put it on today, it had a wide vertical band on the display. 

I did the reboot you recommended.  I received the unit for Christmas, so about eleven weeks ago.

I have a pic I could send but this app doesn't seem to want to let me attach.

[Nich21]

Same problem here. My charge3 that I bought 9weeks ago also has the dead line but from top to bottom in the middle of the display. Last night it worked just fine 😞