Charge 3 display corrupted

[Fruch]

My Charge 3, which is about 6 weeks old has developed a dead horizontal line about 1/5 of the way down the screen. It's like a dead pixel, but extends right across the screen and always remains black. It's not too much of a problem; info is still easy to read, but it's clearly a fault and may get worse. I intend to return it for an exchange, but am posting to let other users know about this issue.

Moderator edit: subject for clarity

[CopCar911]

Me too !!!
My replies have been deleted by the group administrator from Fitbit !!


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[julie5959]

yes they took two of my message down guess they don't like the truth that they have a defective product

[julie5959]

defective product

[SunsetRunner]

Ditto - took my complaints down too 😉

You can complain but not too much, too vigorously or in a threatening tone.

Cheers and stay safe!

Ted

[SunsetRunner]

Complain directly to customer support. They know there are issues.

Cheers and stay safe!

Ted

[CopCar911]

Yes, very disappointing !!
A major company should stand behind their product that clearly has issues !!
I understand that stuff happens, but wow they cant get it right !!


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[CopCar911]

I've done that, but CS wouldn't help anymore, gotta buy another unit


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[Dolphin56]

Sorry to hear that. If there is any question about whether to stay with the
company, that would settle it for me.

[QuinnH1994]

I’m also having the same problem, with a pixelated screen, now that I think i have reset it the screen has gone blank and won’t respond. It is vibrating when I try reset it again but nothing showing on the screen! 

[Dolphin56]

You will have to contact customer service. If it is still in warranty they
will replace it. If not then they may give you a discount on a new unit.
Good luck.

[SunsetRunner]

Your reset caused the screen brightness to go to normal (which is too dim on units with screen issues). You will need to navigate to settings to make it bright. I had this happen 3 times! Very annoying!!

I still have a screen which is too dim to be seen about 90 % of the time outside, but it did help.

Cheers and stay safe!

Ted

[SunsetRunner]

Run!!

Cheers and stay safe!

Ted

[SunsetRunner]

Not a FitBit though...

Cheers and stay safe!

Ted

[julie5959]

What about freedom of speech, we should make a page on FB to complain....

[BeeCee21]

My wife's Charge 3 screen suddenly had many lines through it and almost unreadable.  Random vibration also.  Tried reset per instructions, smiley face came on, I unplugged and smiley face remains with unit still randomly vibrating.  This has happened with a previous Charge 3 and it was replaced.  The unit seems to be corrupted.

[Dolphin56]

I don't know that there is a way to erase and reset. Perhaps a different
line. I have had better luck with my inspire that my charge 3.

[julie5959]

there isn't it's a manufacturer default and fitbit won't take responsibility

[Dolphin56]

Sounds about right. You will have to decide whether you want to try a
different line. I went down to Inspire, and it has been fine. If this does,
I will have to rethink altogether

[Wilsonette]

Hi I am also experiencing this I have also reset it and it’s still the same in fact it’s a bit worse!!! I would be interested in what you think I should try now also keeps coming up with screen notifications 

[julie5959]

get intouch with fitbit and hope you get some help