Charge 3 display corrupted

[Fruch]

My Charge 3, which is about 6 weeks old has developed a dead horizontal line about 1/5 of the way down the screen. It's like a dead pixel, but extends right across the screen and always remains black. It's not too much of a problem; info is still easy to read, but it's clearly a fault and may get worse. I intend to return it for an exchange, but am posting to let other users know about this issue.

Moderator edit: subject for clarity

[ridley909]

No, they know at this point

[Kimmie2575]

They know at this point but just refuse to acknowledge it and do something about it. 

[Dolphin56]

Have a moment of silence for your unit, then contact customer service.

[CopCar911]

Well that is good advice, cause I'm out of cuss words !!!


Sent from Xfinity Connect Application

[Dolphin56]

Yeah, at some point there is just nothing more to say, 'cause it's all been said and nothing changes

[julie5959]

Hi Kimmie

fitbit don't give a ----- to all the people that have the same problem with a manufacturer defect

so don't buy again go with another brand they last longer and have a better customer service

Moderator edit: format

[curly07]

Yes I have always thought that
--
Kind Regards

Moderator edit: personal info removed

[julie5959]

Hi everyone fit bit is blocking me for telling the truth about there defective charge 3 product

Moderator edit: format

[julie5959]

[CopCar911]

Wow, that tells me they don't care about their customers at all !! I was hoping they'd fix the Charge 3 issues & send those previously loyal customers a new tracker as a sign of good will!!!
Can you imagine the outpouring of positive reviews !!!


Sent from Xfinity Connect Application

[Dolphin56]

Cynically, I believe in unicorns too. That would be an acknowledgement of a
faulty product, and most companies don't do that willingly

[curly07]

It’s never going to happen
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Moderator edit:  removed personal information

[dadsafrantic]

i've had posts deleted for violating community guidelines.  which is mentioning the same issue in a different thread.

[FitbitUser19]

I want my money back, not another replacement of the faulty device. Sent from my Samsung Galaxy smartphone.

[Dolphin56]

Unfortunately that's highly unlikely. They may have offered a refund if it
went out soon after the purchase(the retailer may have done that). If they
have already replaced it, you may be offered a discount on another unit. I
went down to the Inspire line and have had better luck.

[FitbitUser19]

They should refund if it's demonstrated that the default is structural. Seeing the number of complaints and reccurrence of the same problem, it's obvious we're far beyond the 6-sigma threshold.Sent from my Samsung Galaxy smartphone.

[Dolphin56]

Very true, but it won't happen. Perhaps things will be different under
Google ownership

[julie5959]

Hi everybody had to go back to be able to message

fitbit is blocking me and taking down my messages that call out there bad coustmer service and

charge 3 manufacturer defect

[Kimmie2575]

Amen to that!  You definitely have a point there!  The one I have now again that I got as yet another replacement and cashed in on my extended 2 year warranty is doing that same thing.  And I only got it in February!  I'm now up to about 6 lines running across it....

[julie5959]

Hi Kimmie

We all have to

complain and keep hounding them until we all have some satisfaction from these defective charge 3