Charge 3 display corrupted

[Fruch]

My Charge 3, which is about 6 weeks old has developed a dead horizontal line about 1/5 of the way down the screen. It's like a dead pixel, but extends right across the screen and always remains black. It's not too much of a problem; info is still easy to read, but it's clearly a fault and may get worse. I intend to return it for an exchange, but am posting to let other users know about this issue.

Moderator edit: subject for clarity

[MamaWath]

When you replace your pebble the app keeps all of your stats.You can even have multiple pebbles (different models) and it will track your stats as a unit. I have an ALTA HR that I sometimes wear when I will be dressed up and want something smaller.

[KimD.]

Yes I’m on my 7th Fitbit or 8th now because they keep having to be replaced
and all my stats are still there from the beginning.
KimD.
--

*Kim*

[Jaci1]

I’m on my 3rd Charge 3 in 15 months, due to black/dead lines through the display. My advice to anyone is get in touch with Fitbit support ASAP so you are covered by warranty, and I keep all my emails for next time it occurs! So disappointing, and I would not be replacing with a Fitbit if I had to pay outside of warranty (and I’ve been wearing Fitbit’s since the 1st one came out). It really is about time Fitbit admitted they have a major problem and sorted it out once and for all, because I’m pretty sure they must be losing loyal customers in droves. 

[Jaci1]

.... I should add, replacements are not necessarily brand new, which may be part of the problem? I don’t know whether there has been a ‘bad batch’ or what. Would be good to hear what Fitbit have to say about it!!

[KimD.]

I feel the same way. So far it’s not the product but the customer service
that has kept me on. If it’s not replaced I think I will be looking
elsewhere.
KimD.
--

*Kim*

[AnjLee14]

My Charge 3 has developed another line and now has an even thicker blank space than before which was previously a few individual lines! I have attempted the instructions to reset and other suggested steps but nothing is working! I am concerned about the screen continuing to get worse!! I have had mine since July 2019, reported this problem several weeks ago too!! 

[KimD.]

I have found they are usually pretty good in responding. I write to Fitbit
support and when I had problems I would send them photos of my Fitbit
display and they never gave me a had time or any significant delays in
responding to my emails. Write directly to fitbit support and give details
of what you have tried to do to correct the issues.
I feel like the display on the Charge 3 is glitchy and problematic for a
lot of people. I’ve had three different problems on the three charge3 that
I’ve had but all involved the display.

Hope this is helpful!!
KimD.
--

*Kim*

[Musicdee]

I contacted them directly and they are sending me a replacement

It was a very quick response from them



Sent from my iPhone

[Dolphin56]

If it's in warranty, then go back to the company and ask for a remedy. Just
be aware that any replacement they provide may be a refurbished unit

[SunsetRunner]

I have the same problem with my Charge3, line across plus torn rubber strap. It was a gift for my 60th birthday in July 2019.

[stephaniec23]

Mine is doing the same thing, I've restarted it several times with no luck. Can you help me too?

[Dolphin56]

If it is in warranty, then I understand that they may replace it, but it
will probably be a refund one. If you are out of warranty, you are on your
own. I was given a discount on the website, but it was the holidays, so I
don't know if it was a holiday promo or not.

[KayTee123]

@AlejandraFitbit ,

Since you were my go-to person last time... my replacement Charge 3 is having the same issue occur. I have tried for several days to troubleshoot it and I cannot fix it. What are some options for me (within the policy) now that it is occurring with a replacement? 

Do the warranties transfer to the replacements?

Thanks for any help you can give me. 

[Jaci1]

You get a new warranty with your replacement. So if it goes under a year you should get another. I’m on my 3rd. I’ll be keeping a close eye on it as I approach my 1 year anniversary!

[Cheryl4444]

I had the same problem, except when I tried the reset it corrupted my whole screen without fixing the dead line. And I bought my Fitbit last Black Friday so its not even covered by warranty anymore. 

[Toniat]

Please there need to be solution to this black lines making the display not useful. This is my second Fitbit product and I was warned but insisted the product will just be fine for me!

[KimD.]

I’m terribly sorry but on this occasion Fitbit has chosen to not help me
with my device. I bought the Charge 3 a year ago October and they had to
replace it a few months later. That one lasted about 5 months and then I
needed a new one which I got in September 2019. By December it was not
working either and now they say the original warranty on my Fitbit that I
purchased has expired even though the device expired much faster than that.
They won’t replace it and so I got 3 months use of a $200 device. I have
thrown it in the trash and removed Fitbit app from my phone. I know so many
people who have Apple devices that they paid a little more for but at least
are getting 2 or 3 years out of the device.
I’m not going with Fitbit anymore. I had the basic one, an Alta HR and the
Charge 3 and every one of them needed to be replaced at least once. The
Charge 3 was a terrible device for screen issues and I had to have three
before they would not stand behind their products.
I am an older woman and do not mistreat my property and so there was
nothing I could have done any differently.
I’m afraid I am finished with Fitbit. They offered me a little discount on
another one but it’s time to get off this hamster wheel and get a quality
device.
Sorry my friend . I hope you have better luck. Write to Fitbitsupport and
maybe they’ll do something for you.

KimD.
--

*Kim*

[Dolphin56]

I have heard that some who got replacement had the issue again. If you are
still in your warranty period, they should still have to deal with it.
Warranties don't start over with the replacement, but it should continue. I
haven't heard if anyone went back a second time, or if they gave up and
went to a different unit, either within the Fitbit line or out. I went down
to the Inspire because the I can't afford to spend that much every year on
a new one. I hope this is helpful. Good luck.

[KayTee123]

Thanks for clarifying. Mind has again acted up in under a year. One would think they would have solved this issue by now. 

[Dolphin56]

Considering the number of people posting, it seems to be a fairly common
issue with this model. You'd think they'd be working to resolve the issue,
but I got no indication of it in my conversation.