Charge 3 display corrupted

[Fruch]

My Charge 3, which is about 6 weeks old has developed a dead horizontal line about 1/5 of the way down the screen. It's like a dead pixel, but extends right across the screen and always remains black. It's not too much of a problem; info is still easy to read, but it's clearly a fault and may get worse. I intend to return it for an exchange, but am posting to let other users know about this issue.

Moderator edit: subject for clarity

[DaiWalker]

Hi, not sure if it is worth mentioning but I have screen corruption when my Charge is low on power (sub 15%). I have found it useful in a way as I then charge it and no longer have the issue. Also, try rebooting the Charge 3. I do this by going to Settings>About>Reboot Device on the Charge 3. Hope this helps and would be interested in your findings.

[DaiWalker]

Can the Reboot option on the device also accomplish same result? Settings>About>Reboot Device

[Dolphin56]

I tried a reboot and my screen became completely unreadable. The CSR asked
me to try an extended restart and that didn't help either. I'm glad yours
goes away, but there may come a time when it doesn't. I wish you good luck
with it. I really liked my unit until it went bad.

[alissaimb]

I am having the same issue with the display. Mine is a year old. Restart did not help. 

[Dolphin56]

Your only option is to contact customer service. They will have you try an
extended start. If that doesn't work, then replacement is your only option.
If it is in warranty, they will replace with a refurbished one. You may
have the same issue with a refurb. If it is out of warranty you are on your
own, unless they have a promotion running. I wish you luck.

[CazzieWaz]

Fitbit have already replaced my charge 3 once already because of the lined display and now the same has happened with the replacement. I have now had 2 charge 3's in 10 months.

Fitbit are offering me ANOTHER charge 3 replacement, which after my experience I'm not enthused about OR 50% off another tracker. This means I do not recover the full price I paid out for my original tracker PLUS I spend more to upgrade. Frustrated

[SunsetRunner]

I had d same problem with Charge3 and was offered d same with d option of
upgrading with 50percent discount. I took d upgrading bcos I had d feeling
that if I choose d same product it's likely that same thing will happen. I
am now using Ionic. So far so good.

[CazzieWaz]

Thanks Salamidcl. I was considering the Versa 2 but i do begrudge spending out more money because Fitbit do not provide a credit note for the full value of my charge 3.

[Dolphin56]

Glad to hear it is doing well for you. I went down so I wasn't putting so
much into it in case it went bad again. So far so good with the inspire. If
this goes bad I will be done with Fitbit

[Juls73]

I am also experiencing similar problems except I have 6 lines both vertical and horizontal.... looks like a grid. The pixels are also starting to fade and is difficult to read. I bought my fitbit at Target last spring.

[NineTailedVixen]

Hi. I have also tried the long reset and still show the corrupted screen. It did not go into water I just woke up and the screen looked this way like many others. I have scrolled through the posts and can see the only solution is they got it replaced under warranty. Mine would not be under warranty as it was bought in December 2018 and as it seems to be a bug with the product not damage I was wondering if there I is there anything else that can be done?

[Dolphin56]

I was not given any other option. I left the Charge line and went down to
Inspire. I can't afford that outlay that often. I have only had my inspire
a couple of months and so far so good. If I have trouble with this one I am
done with Fitbit

[Dolphin56]

Fitbit should replace it, but it will be with a refurbished one. I have
heard the same thing may happen again with the refurb. I don't understand
why they won't fix the problem and make it right, but they don't seem
interested in that.

[LeoSanchez]

[CICI1234]

I have tried to restart and reset my Fitbit 3 as suggested but the screen pixels are still broken.  Is this device faulty and need replacing?

[Dolphin56]

Yes. If you are in warranty, Fitbit will replace with a refurbished one who
may encounter the same problem. If you are out of warranty, they might
given you a discount on a particular model ( usually an upsell). I went
down a model to the Inspire because it is too big an investment to risk
replacing every year or so

[tiagocavalcante]

It is a common problem. Fitbit just made a bad product.

When I bought my Charge 3, I was very happy with the device. I've talked about it with every single one of my friends. But now, an year later, I'm very disappointed. My display had this glitch and they did nothing to solve the problem, it occurred less than 2 months after my warranty ended.

I'm very sad with this situation. I really loved the product and trusted the company. But now I see that it's all an illusion, everyone is having the same problem and this tells me that they really don't care about the product they're selling.

I was thinikg about buying an Oura Ring but didn't because I thought my Fitbit Charge was enough. Then I started to think about upgrading my band to a more sophisticated one... Now I'll just buy an Oura Ring 

Do not trust this company.

[SunsetRunner]

So, my Fitbit Charge 3 started showing that dead pixel line along the top of the clock digits like how another person mentioned. It had that issue for a couple days, and I figured it was going to eventually get worse but it may be a while. I looked down at my Fitbit a few minutes ago, and now the screen just cycles through this pixel static whenever the screen turns on. I've had this Fitbit model since maybe August or September of 2019; I bought it in response to my previous Fitbit Alta also malfunctioning and dying. 

[NineTailedVixen]

Yea I did the reset and everything and it didn’t work. Got a refurbished one in the end.

If you talk to them via the live chat they are quite quick at responding and can sort it out quickly. But it will probably lead to a replacement.

Also the annoying thing is the warranty doesn’t start from your replacement but continues from your original watch buy date which I didn’t think was fair as it was a fault with their device not the fault of the user.

Melissa

[CICI1234]

I cannot believe that they would issue an refurbished model.... surely they should either replace it with a new one or a full refund if the product is faulty?! ☹️

Sent from my iPad