The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same.TIA for any help
So I had the same issue, I’ve contacted first Fitbit support via Twitter and they made a ticket for me with Fitbit support. (So it’s not the same team apparently ). Anyways they’ve checked the first utilisation date of my watch to verify if it was still under warranty. Then they asked me to send it back to them and they’ve replaced it with another one. So I was very happy, especially since I’ve bought it secondhand and had no invoice or purchase date.
So is your also still under warranty? If so they’re obliged to replace it.
It’s looks like they are sticking to their 1 year warranty policy? I was lucky mine went gray about a week before my year was up. I think it’s sad that they know they have a flaw in their product and won’t stand behind it!
I think the most irritating thing is that I called them a few months ago and was told an update was coming to fix the issue. So my original call was just about the time my warranty expired and when I call again when nothing changed they wouldn't budge on the issue. I really think I was lied to do it would but then more time to say it was clearly out of warranty and they don't have to cover it. I think it's time to start flooding google reviews and Facebook to let people know not to buy there products.
Likewise. Just finished with support - mine is just passed 12 months old and they are sticking to it. My charge 2 failed at 19 months. Same story. I'm done with fitbits.
It is not fixable. You need to get in touch with customer services and if you are in warrenty they will send you a new one. It happened to me twice with the original and replacement so it's obviously a fault with some of the trackers
Hi thanks for your reply. They did replace it but now the new one they sent me will not work when you press the button and wont sync. Obviously another fault but I cant find the link to customer services chat. I think they may have removed it at the moment due to Covid. Keep safe and thank you.
Seems to be a problem for most people in the forum. Poor quality product. I had a Garmin tracker 6 years with about 50 changeable bands...lost Black Friday and my husband thought he was doing a great thing buying me a Fitbit for Christmas. I have about 12 changeable bands for it...I will never purchase this product again.
Mine just did the exact same thing , it was functioning fine before I charged it .,update: I contacted Fitbit , reset and reboot did not work , so because I was still under warranty they have sent me a replacement .
Common issue. Call Customer Service and speak to a live person. Hopefully, you will be asked a few questions and try a few steps then they will approve a new one.
