Charge 3 display is grey

[BeenaJoy]

I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same.TIA for any help

Moderator edit: updated subject for clarity

[ecrooks]

It can’t be fixed, contact Fitbit they replaced mine

Sent from my iPhone

[MM0]

This has not worked for me. It doesn’t seem to really-start

[Angerose1]

They told me I would need a new one since nothing fixed it.

[Angerose1]

They told me I would need a new one. 

[Citykid2]

Stop trying to fix it. Call Customer Service and speak to a real person.
After a few questions he/she will approve a new Fitbit.
--
 Budding Naturalist Sent via my iPad Pro

Moderator edit: personal info removed

[MM0]

I did. They offered 25% off a select few Fitbits. Hard to justify if I have to replace the every 18 mos

Sent from my iPhone

[Citykid2]

Unacceptable. Call back CS and ask to talk to a Manager/Supervisor and then
explain. You will only settle for a new one.
--
Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[BeenaJoy]

The replacement I was sent is 12 months old now it has done exactly the same thing. I did an online chat they walk you through all the steps that don't work then sent me a new one 

[Citykid2]

Congrats for simply not throwing it out!
--
Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[Angerose1]

Yes, they did offer that but still every year I need to buy a new one. They
need to do better.

Angela

[Nickelbhatt]

Same thing has happened to me and I tried to hold it down for a restart saw the smiley face while in connected to charger yet still having the same issue 

[BeenaJoy]

There is no fix for this. Get in contact with customer support. They sent me a replacement with no hassle 

[Citykid2]

Stop trying to fix it - it is broken Call Customer Service & speak 2 a real
person and u will get a new on is a week to 10 days.
--
Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[Dimscreen2]

I called and talked with customer assistance and was only offered a 25% discount to buy another one.   The problem started when the unit was just at a year old and tech support asked me to be patient and an update would be handled to fix it. No update aand after several months I called again.  This time I was told they know there is an issue and other that this little discount there was nothing they would do.  Disappointed as I was lead to believe they would take care of the problem and now wont.

[MM0]

I know!! The sales rep supervisor admitted that It’s a known issue, yet they won’t replace. If I’m going to spend $150 or more, I expect longer than 18mos lifespan. I will not replace with another Fitbit knowing it will only last 1.5yrs.

Sent from my iPhone

[Citykid2]

Call again and this time ask for the Supervisor. There is a shot that
she/he will over ride and offer a new one. Nothing to lose except maybe 15
minutes.
--
Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[MM0]

Thanks Jim, I did escalate to a Supervisor - who admitted it is a known
issue. But she would not budge. Oh well.

[Citykid2]

Too bad but you gave it your best shot. With this outstanding issue it is
hard to see how Fitbit can remain commercially viable.
--
Budding Naturalist Sent via my iPad Pro

Moderator edit: personal info removed

[Dimscreen2]

Agreed.  Will not pay them for another tracker when they won't stand behind the one I have now.  Especially when I called months ago and was told they were going to do an update to correct the problem.   All I think that was for is to buy time for the unit to be out of warranty further. I am going to make sure everyone I know gets told about their lack of customer service. 

[Dimscreen2]

I tried a supervisor too and the only way I could get any better discount was if I would accept a purple watch.  Poor customer service and poor satisfaction.