Charge 3 display not working

[Gizmo_Bobo]

 Fitbit Charge 3 display not working, why? It was at 95 % charge

Moderator edit: subject for clarity

[SteveH]

There seems to be a common problem where the display on the Charge 3 stops working. Some people (including me) have found that restarting fixes this:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
   • For Charge 3—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

I've also seen other posts where changing the clockface from the app can bring the display back.

[Gizmo_Bobo]

Huh?
Tried that 5 times and no go.

No display ...
Apparently the watch face that is custom changed is over complicated for the watch and one has to revert to oiginal factory watch face from cell phone.

[AlejandraFitbit]

A warm welcome to the Community @Gizmo_Bobo and @SteveH thanks for the input.

I appreciate all the efforts in trying to fix this display issue by yourself. Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[bbneo]

I'm having the same problem... and this is the 4th Charge 3 that I've had now.

[Gizmo_Bobo]

4 new watches with the display problems?   FITBIT what is this?

Sent from my Verizon 4G LTE Droid

[AlejandraFitbit]

Hey @bbneo, welcome to the Community and @Gizmo_Bobo I appreciate your participation.

@Gizmo_Bobo, as mentioned previously, your case has been escalated to our support team. Please be aware of your inbox for further assistance.

@bbneo, if your tracker's display isn't turning on, you can try to change your clock face by following the instructions provide in the help article How do I change the clock face on my Fitbit device?.

I hope this helps, let me know the outcome. 

[bbneo]

Changing the display did work for me... this time.  This is really annoying.  I have gone back and forth with you all 4 times already and the first 3 units were bricked for some unknown reason.  

It was a big mistake for you to release this device without some way to hard reset it by an external connection such as the USB cord...  

[AlejandraFitbit]

Thanks for the information and the feedback provided @bbneo.

It's great to know that the instructions provided worked and that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[SunsetRunner]

I had the same issue.  Changed the clock face on the app and it is now working.  Thank you.

[WorkOutGrind]

Same issues as others have mentioned. Tried reset and changing clock face, screen is still black. Create help ticket please so I can get my display back. Thank you. 

[AlejandraFitbit]

Hey @WorkOutGrind and @SunsetRunner, welcome to the Community!

I appreciate all the efforts in trying to fix this display issue by yourselves. @SunsetRunner it's great to hear that the instructions provided worked and that your tracker is now working properly and to hear that you @WorkOutGrind have contacted our support team.

If there is anything else we can help you with, do not hesitate to post it. 

[Ann33]

I had the same issue with my Charge 3. I followed the clock face reset instructions and it worked; however, I am concerned about this glitch since my watch is barely 4 months old. Is Fitbit working on a software fix for this? 

[bbneo]

Since doing the clock face change fix several months ago, I have had no further problems...

But... I did have 3 Charge3's starting in October that bricked themselves...  That was very frustrating.

And...  I wish that I could shut off alarms (not just snooze) them on the Charge3.  

Losing faith in the current generation of technologies...  Don't like being a beta tester.

[Gizmo_Bobo]

2nd fit bit down ... This one is 100 percent unfixable .... Why?

New FitBit watch went down ... It is 100 percent not bootable ... This product is a harrassing nut.

Sent from my Verizon 4G LTE Droid

Moderator edit: merged reply

[juliepile]

I went to bed at 9 pm last night, Fitbit was working normal.  Woke up this morning and no display but it was working because my alarms were going off.  Thank goodness or the kids would have been late to school.  Looks like I have an update, so trying that first to see if it fixes the problem.  Just want it noted on a forum, so I have documentation.  I receive the Fitbit 3 as a gift for Christmas so it is only 4 months old.

[pekkle]

My charge 3 stops working. Tried using pin to reset, does not work.  The device is burning hot but does not turn on.  Had it for only a few months.  Whats your warranty policy????

[Gizmo_Bobo]

This company is a hot money scam ... our 2nd Fitbit will not charge or display ... I am sick of charging this monster every few days .... Glory to good old days where a watch had a battery working for over a year.

[FitBoyMom4]

My Charge 3's screen is glitching then goes completely black. I've tried the hard reset several times as well as changing the clock face. Nothing is working ☹️

[AlejandraFitbit]

Hello everyone, I hope you are doing great.

I am sorry for the delay in respond and appreciate all the efforts in trying to fix this display issue.

@juliepile, @Gizmo_Bobo, @FitBoyMom4 and @pekkle, if your Charge 3 won't turn on, I recommend taking a look at this post and verify you followed the instructions provided there.

Keep me posted.