Charge 3 display won't turn on

[MFH7575]

Hi my new charge 3 is blank and when I charge it and try to restart it using the side button it just vibrates with a blank screen.

Moderator edit: updated subject for clarity

[LeeT357]

Okay people. I encountered the same issue. This is what helped me. If there's an update for your fitbit app, update it. If not continue these directions:

1. Connect charger to fitbit

2. Hold the reset button for at least 8-10 seconds. 

3. Wait for the smiley face and your done! 

[CR7fan]

I have the same problem with my sons charge 3. He got it as a Christmas gift, and just yesterday I was resetting it to try and get the time re-synced and it disnt want to turn back on. It vibrates as if it's on but nothing on the screen. Very frustrating!!! 

[Gilcole]

I had to try it a few times. What worked for me is that I let the battery die then plugged it in and press the sides and it worked.

Colette

[SunsetRunner]

So happy it’s working again

Sent from my iPhone

[LeeT357]

Place the charger on the fitbit 3. Hold down the reset button for 8-15 seconds. Wait for the smiley face. That what fixed mine.


Sent from Xfinity Connect Application

[MarreFitbit]

Hello there @LeeT357 and @Gilcole! Thanks so much for sharing what has worked for you. Glad to hear you're back on track! 

Welcome to the Fitbit Community @Lexi-B! As @SunsetRunner, I'm also happy to hear you're back on track! 

Hi @CR7fan, it's nice to have a new member around! Since your son's Charge 3 is still vibrating, I'd recommend trying to change the clock face to a different one to see if this brings the display back. 

Let me know the outcome! 

[BachuVenkatesh]

Is you charge3 fitbit working?

I am also facing the same problem which my screen is blank and not showing any thing.

If your problem resolved let me know the process to do it.

Thank you

[wagguf61]

Reset the clock face. That worked for me.

[SunsetRunner]

I changed my clock face about 2months ago and so far so good 😊

Sent from my iPhone

[BachuVenkatesh]

Clock face?

[LeeT357]

Yes, my fit bit has been working since I did the reset.

[DanielTrigoJr]

Go to his app and switch the clock design, that will fix it

[JamiMCox]

Thanks Daniel,

Tried various combinations of holding down the button for different lengths of time, both with the fitbit on and off the charger; as well as waiting, recharging, etc. Nothing worked. Then I tried your suggestion of changing the clock face in the phone application and as soon as the download completed I once again had a working display.

Thanks again for posting, would have never thought to try that as a fix on my own.

[Anonymous18]

I had the exact same problem with my Charge 3 FitBit. I've had it for 4 months though, so there shouldn't have been any issues. Anyways, my dad reached out to FitBit and explained the issue. They replied with this:

1.) As a first I suggest restart your daughter's Fitbit. 

Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger. 

Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted. 

2.) If that doesn't work please change the clock face in the Charge 3 

At first I had no luck with solution 1. But after many attempts, I finally figured it out. I didn't know that the charger for the watch conveniently had a gap on the side, where one of the clamps are. So, plug in your Charge 3, hold down the button (in the gap on the side) for approximately 8 seconds, and the smiley face should pop up on the screen. Hope this helps 😄

[KVP14]

I have the same problem. The last time it was blank for a week then just came back on. It went dark while I was charging it. Just got it for Christmas too. It’s dark again now and has been for a few days. Will try the restart when I get home from work but not impressed with this bug lots of people are experiencing based on this page especially at the price my husband paid for this. Will not be recommending or replacing with another Fitbit product. Very disappointed.

[Spykefamily]

I've read through the string and it sounds like a lot of us are having the same problem with the Fitbit Charge3 screen going blank for no apparent reason.  Fitbit....what are you doing about this?  Your products aren't cheap but they seem to have problems out of the box.  Please let the community know what you all are doing about researching and solving the issue.

[k171]

I agree, a month old and the product is effectively dead every few days

None of the standard reset suggestions work, but completely uninstalling the phone app and reinstalling, then changing the face worked for me this time, so its a case of buggy software.

Also the app update with unnamed "bug fixes" stopped he device syncing at all for me, Please ask your developers to document their code, "bug fixes" means "we dont care enough to tell you"

[lopsidedrn]

Changed the clock face. Worked like a charm. Thanks 

[AlejandraFitbit]

Hello everyone, I hope you are doing fine.

I am sorry for the delay in respond and appreciate all the efforts in trying to fix this display issue by yourselves. Thanks for the input @wagguf61, @lopsidedrn and @SunsetRunner.

@BachuVenkatesh, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@LeeT357, @JamiMCox, @Anonymous18 and @DanielTrigoJr, it's great to hear that your trackers are now working properly. If there is anything else we can help you with, do not hesitate to post it.

@KVP14 and @Spykefamily, if your trackers displays aren't working, I recommend taking a look at this post and follow the instructions provided there.

See you around. 

[Niko10461]

I have had that issue many times - randomly

You have to plug it in and hold down the side button for 20 seconds until the smile shows up