Charge 3 display won't turn on

[MFH7575]

Hi my new charge 3 is blank and when I charge it and try to restart it using the side button it just vibrates with a blank screen.

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @Uniqua  and @Megairis! Thanks for trying to restart your Charge 3 devices in order to solve the issue with the blank screen. 

As @ppockets  and @SunsetRunner have suggested, please try changing the clock face to a different one to bring the display back. The steps can be found at How do I change the clock face on my Fitbit device?

Give this a go and let us know the outcome! 

[Uniqua]

I got it to work by putting it on the charger..it was already charged..and hold the side button down for about 15 seconds and then take it off the charger and do it again and it started rebooting and is fine now. Thanks for responding I'll keep your method in mind.
Sent from my Boost Mobile Phone.

[jolouw]

my screen will not come on.  It has been charged.

[Trish333]

Fitbit is not apple

[jolouw]

It is not apple.

[Kathinator19]

Got it thanks

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Moderator edit: personal info removed

[Uniqua]

Try putting it on the charger and hold the side button down for 15 sec and then take if off charger and do the same. Your screen should come on..worked for mr
Sent from my Boost Mobile Phone.

[SunsetRunner]

👍

Sent from my iPhone

[val1909]

Hope your replacement lasted longer than 3 months!

I have had 2 Charge 3's in 4 months and they have BOTH had screens that just went 'blank'!!

I am currently waiting for a response from customer support.

I am losing faith in this product!!

[ppockets]

Go to the app on your phone and change the clock face of your watch This will then update your watch to the new face and it will work again You can then change it back if you want to

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[val1909]

Thanks I tried that but I just got 'Your Fitbit is not connected'

There's obviously a major flaw in this product for so many people to have the same problem!!

[Georgepollock]

Put it on charge then hold the button on the side go 8 seconds

[val1909]

Hi, Thanks I've tried that and changing the clock face but still nothing!!

Sent from Yahoo Mail on Android

[MarreFitbit]

Hello @Uniqua! I'm glad to hear the 15-method restart worked for you. 😉 

Welcome to the Community Forums @jolouw! Thanks for making sure your device has been charged. If the restart recommended didn't work, please try changing the clock face to a different one to bring the display back. The steps can be found at How do I change the clock face on my Fitbit device?

Hey @val1909, thanks for stopping by! Please check your inbox if you haven't so, our Support Team has sent an email with some steps to follow. Let them know the outcome so they can continue assisting you. 

Thanks you all for your help @Georgepollock, @ppockets, and @SunsetRunner! 

If you need further assistance, let me know. 

[Doirkav]

I have the same problem, were you able to resolve?

[Kathinator19]

I did. I hadn’t worn it in a VERY long time. It just took many tries to fully charge and then sync with my phone. Finally got it and it works like a charm now.

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Moderator edit: personal info removed

[jolouw]

Thanks

[SunsetRunner]

I changed the clock face and it’s been working great ever since

Sent from my iPhone

[val1909]

Hi

Thank you but I have already tried all the methods given already and STILL nothing!!

I am waiting to hear back from Customer Support.

This is extremely frustrating as this is my 2nd Fitbit in 4 months, they replaced the first one one when the same problem arose and could not be fixed!!

[MarreFitbit]

Welcome to the Community Forums @Doirkav! As you've been suggested, please try restarting your Charge 3. 

If the restart does not work, try changing the clock face to a different one to bring the display back. The steps can be found at How do I change the clock face on my Fitbit device? Let us know the outcome, we'll be here.

Hey @Kathinator19! We're glad to hear the issue with your Charge 3 was solved and that it's working like a charm now. 😉

Hi @val1909! As mentioned, please check your inbox if you haven't so, our Support Team has already sent an email with information about this matter. If you have any questions present, feel free to ask. 

Ping me out if there's anything else I may do to help.