Charge 3 display won't turn on

[MFH7575]

Hi my new charge 3 is blank and when I charge it and try to restart it using the side button it just vibrates with a blank screen.

Moderator edit: updated subject for clarity

[BachuVenkatesh]

Did they agree to replace the product?

[Kathinator19]

Has been working for a few hrs now. We’ll see 🤞

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Moderator edit: personal info removed

[AlejandraFitbit]

Hi guys, hope you are doing well.

I am sorry for the delay in respond and appreciate all the efforts in trying to fix this display issue by yourselves.

@Niko10461, @SunsetRunner. @fatoffjd and @TWong2019, thanks for the input.

@angelp26, @eroy10, @IkariPuna, @LCav44, @Kathinator19 and @Janetcarter, it's great to hear that your trackers are now working properly or that you have received replacements. If there is anything else we can help you with, do not hesitate to post it.

@NJNonna, @19sands81, @Letsdothis1, @TheRealWheely, @BachuVenkatesh and @zeravlajj, if your trackers aren't turning on, I recommend taking a look at this post and follow the instructions provided there.

Let me know if you need anything else. 

[Georgepollock]

Screen will not light up but tracks my movements 

[CR7fan]

Unfortunately none of the recommendations have worked to get my charge3 working again. 

[Georgepollock]

I put my Fitbit on charge and held the button on  the side for 8 seconds and the happy face came on and now every thing is working 

[CLAIRETRIPP]

Ok so my Fitbit Charge 3 wouldn't turn on.  The screen wouldn't turn on but I could feel the vibration when I touched it. I figured it out though. Change the clock face on the app. It fixed mine. If that doesn't work, take it to the store you naught it from or the nearest best buy or office depot where they can take a look at it for you.

Moderator edit: content

[AlejandraFitbit]

Hey @Georgepollock, @CR7fan and @CLAIRETRIPP it's great to see you around.

@Georgepollock and @CLAIRETRIPP, it's great to hear that the instructions provided worked and that your trackers are now working properly. If there is anything else we can help you with, do not hesitate to post it.

@CR7fan, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

Catch you later. 

[Bdes58]

Thank you. The change of the clock face worked. 

[AlejandraFitbit]

Welcome to the Forums @Bdes58.

I am glad to hear that changing the clock face worked and that your Charge 3 is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping! 

[K8isgreat]

Omg! This helped me soo much! My Fitbit wasn’t displaying the screen, but now it’s ok! Thanks so much!

[SunsetRunner]

So happy for you.

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[MarreFitbit]

Welcome on board @K8isgreat! 🙂 We're so happy to hear the steps provided here worked for you! 

Thanks for your support @SunsetRunner! 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Have a nice day! 

[Airuset]

This is how I got mine screen to start working. While I had the Fitbit plugged in, I went into my app and changed the clock interface. When the clock finished downloading and installing, my Fitbit vibrated and the screen was working, displaying the new clock interface. 

[Kathinator19]

Thank u. That worked. I was strssed. Lol

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[MarreFitbit]

Welcome to the Fitbit Community @Airuset! Thanks so much for sharing the steps that worked for you, it seems they have worked for @Kathinator19 as well! 🙂

Please don't hesitate to let us know if you need further assistance, we'll be around! 

[Uniqua]

My charge 3 fitbir all of a sudden had a blank screen. It still vibrates when calls come in but the screen is black. I tried different things nothing helps. 

[SunsetRunner]

Have you tried changing the clock face. This worked for me

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[Megairis]

I also have this problem. I woke up yesterday and the display was not on. I put it on the charger figuring that it was low charge. After a couple of hours, took it off the charger it still wasn't working.  I put it on again this morning and the display doesn't work but the sensors do because I opened up my Fitbit app and it shows my heart rate and it shows my steps. This is my second Fitbit. The first Fitbit lasted two weeks and it did this exact same thing now this one is lasted two months but once again it's shot craps. What's up with Fitbit?

[ppockets]

Change the clock face on your app to a different one , you can change it back later. This should reboot your Fitbit with the new settings and it will work again ok !!

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