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Charge 3 - failure in Fitbit-App after recent update (30.03.2021)

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‎03-31-2021 11:52

‎03-31-2021 11:52

Yesterday my Fitbit-App was updated automatically. Some features are really nice (e.g. sleep details), but since yesterday there's a really big problem with the documentation of food! The app frequently "forgets" tracked food, changes the amount by itself and the sum of calories isn't shown at all anymore. That's quite annoying.

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‎03-31-2021 12:24

‎03-31-2021 12:24

@SaraGermany Welcome to the Community. 

 

Sorry to hear about this. Try logging out from the Fitbit app, restart your phone and log back in to troubleshoot this issue.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-31-2021 13:18

In response to AlvaroFitbit

‎03-31-2021 13:18

Hi,

 

I deinstalled the app, reinstalled it, logged out, restarted my phone but no, this procedure didn't help. It still doesn't work. It's even worse because the app now lost a lot of information of today and yesterday. 

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‎04-05-2021 14:18

In response to SaraGermany

‎04-05-2021 14:18

Same here, with no luck. 

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