Charge 3 has black horizontal lines and the screen has thick white and grey vertical lines

[Tiffh0123]

Hello, 

I've had the black lines for a few weeks and was about to look into how I could fix it but now I also have white and grey shades on my screen. I have tried the restarting option but it doesn't do anything. I've had my fitbit for less than a year. Please help! I received this as a gift. Thank you!

[AlvaroFitbit]

@Tiffh0123 It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 3 showing lines on its screen and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[Dwhitehead766]

My charge also had horizontal lines, please can you report? 

[AlvaroFitbit]

@Dwhitehead766 It's good that the community is growing! 

Thank you for reaching out regarding your Charge 3 screen. You don't mention any troubleshoots so I would like to suggest you restart your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Keep me posted.

[VDFx]

I did all of the suggested options - restarted, reset, changed clock face however nothing seems to help. Earlier had one dead pixel line now it is 2. The number only seems to be increasing- this also seems to be a known issue based on the reviews I have seen online and in the Fitbit community

[Dwhitehead766]

This is the same for me, thanks for the info Sent from my Galaxy

[Dwhitehead766]

Hi, I have already tried this and changed clock face with no improvement, many thanks Sent from my Galaxy

[FL-Cris]

Did this, did not work. Screen still shows hard to read, broken up parts of letters and numbers. There has to be something else I can do or do I just trash this charge 3 and never buy fitbit again? So disapponting. I have had this fitbit for about 6 mos.!!!

[FL-Cris]

Can't select it as the best solution since, I haven't emailed yet. So what's the steps between alerting you to the problem and emailing? Where? how? what info do you need besides unable to read the letters and numbers (broken up) on my charge 3 screen which is 6 mos. old???

[MaiEthan]

My Fitbit charge 3  started showing black lines across the screen, within 2 weeks the whole screen was black and I couldn’t read anything on it. I called Fitbit customer service and tried the restarting steps, but didn’t work. I was later told that my warranty had expired and Fitbit gave me a35% coupon for my next purchase if I decided to buy another Fitbit with them. I had bought insurance for it with a different company, so I got it replaced, it hasn’t been a month yet since I got the replacement and I just spotted a black line on my replacement Charge 3. This is really bad, I’m disappointed

[WilsonFitbit]

Hello everyone. @MaiEthan Welcome to the community forums. 

I'm very sorry for your experience and thank you for taking the time to provide your feedback and for all the troubleshooting steps you've followed. At this time, I recommend contacting our Support Team one more time and they will be able to provide further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. 

Please make sure to provide a brief explanation of the inconvenience and make sure to mention the troubleshooting steps you've followed, this way they can assist you from there. In addition, please mention that you have a protection plan. 

See you around.