Charge 3 has white lines across the display

[Kellypops]

I think there's an actual issue with my fitbit but thought I'd post in here to see if anyone else was experiencing a similar issue. 

I bought my charge 3 just under two weeks ago. Last Friday, I noticed my screen looked faded and had white lines running through it. I have tried to reset it three times as generally suggested with no such luck. 

I haven't damaged it in any way and I've continued to wear it in the shower as I wasn't concerned due to it being waterproof. The day the faded screen/lines appeared was when the battery was very low - but that's the only thing I can think of and surely a low battery should'nt lead to this? 

Anyone's help would be greatly appreciated before I have to take it back. I've tried to add a picture to this thread but can't for some reason. 

Many Thanks

Moderator edit: updated subject for clarity

[mets1962]

They did that the first time. I am now out of my year warranty. So my replacement one also lasted less than a year. I am almost 60. I teach. I am not getting it wet. I am not overusing it. The display just doesn't last long.The guy told me it was supposed to last 7-10 years. Does anyone out there have one that lasted even 3 years?Sent from my T-Mobile 4G LTE device

[UncleChuck]

I have tried everything I found on the Community page Eventually White lines went to full black screen. I have now engaged the CustService crew. So far, no better suggestions from them. We’ll see.

Sent from my iPhone

[RBelvis]

I bought one for my sister as a gift. She was able to call customer service (for a different issue) and get a replacement.

Sent from my iPhone

[mets1962]

Did that about 8 months after I got my first one. Then the replacement lasted about 8 months....they will not replace the replacement.Sent from my T-Mobile 4G LTE device

[gsusb4me]

thanks. The customer service dept was great and took care of the issue

[Skippy_do_dah]

I too am having this issue, And my touch screen is less sensitive it doesn’t always swipe easily.

What was the resolution customer care gave you ? I’ve tried the plug in to a usb on a pc and hold button for 8 seconds to reset. It been fully charged, rebooted multiple times.

This is compounded also by the fact I now can’t sync to my iPhone app since the last iOS updated grrrrr

[mets1962]

I got a replacement for free the first time it happened after about 10 months. When I called now after about 8 months they said that they would send me a coupon for 25% off any fitbit they sell.Sent from my T-Mobile 4G LTE device

[SunsetRunner]

Yes, support just sent me an offer for a free replacement or 50% off a different model. I think I’ll pick a different model as I can see this happening again on the charge 3.

[gsusb4me]

contact customer service. They offered a replacement

[SunsetRunner]

Thanks yes, after trying reboot it several times and changing the clock face nothing worked. They have agreed to replace the unit. It’s only 4 months old. Hopefully I won’t have the same problem again. 

[Raft2235]

Congratulations! I think customer service is starting to care about their customers! Fitbit needs to stand behind the quality of their products!

Sent from my iPhone

[Raft2235]

Try to get that in writing. As the saying goes it must be true if they say it is so . Don’t believe it is fake news do you? They need to stand behind the quality of their products!!

Sent from my iPhone

[Raft2235]

Oh no say it ain’t so! Sounds like a great marketing plan. China gives us other things besides Fitbit’s I have been told. I guess you need to try a Garmin on for size!

Sent from my iPhone

[Raft2235]

Yeah for customer service! Now they are selling Charge 4! Surplus of Charge 3 you think?

Sent from my iPhone

[mets1962]

Just so you know the warranty on your replacement fitbit will only be for 8 months. 

[KNagle]

I'm having the same issue and I have tried all the advice found here, is there anything else to try? 

Thank you

[Alison66]

My charge 3 did the same with the screen going all crazy and jumbled. Now no screen at all but it’s working ok when I check my phone. Have started it several times as suggested but still nothing on my screen 

[mets1962]

Not that I know of. I love my fitbit, but I cannot replace it every 8 months. I am looking for something new.Sent from my T-Mobile 4G LTE device

[SunsetRunner]

Fitbit covered mine under warranty. Contact support and see what they will
do. I hope my 2nd display holds up. I do like this model and had no reason
to upgrade to the 4.
--
Regards,

Moderator edit: personal info removed

[UncleChuck]

Really, it appears the answer is No.

I have been working with Fitbit, as have others, nothing works for me.

If you have had it less than a year, you might get a reasonable response. I didn’t.

Sent from my iPhone