Charge 3 has white lines across the display

[Kellypops]

I think there's an actual issue with my fitbit but thought I'd post in here to see if anyone else was experiencing a similar issue. 

I bought my charge 3 just under two weeks ago. Last Friday, I noticed my screen looked faded and had white lines running through it. I have tried to reset it three times as generally suggested with no such luck. 

I haven't damaged it in any way and I've continued to wear it in the shower as I wasn't concerned due to it being waterproof. The day the faded screen/lines appeared was when the battery was very low - but that's the only thing I can think of and surely a low battery should'nt lead to this? 

Anyone's help would be greatly appreciated before I have to take it back. I've tried to add a picture to this thread but can't for some reason. 

Many Thanks

Moderator edit: updated subject for clarity

[Steph99]

I'm on my second replacement the first  one I bought I'd had 4 months the first replacement lasted 14 months then the same issue they tried to offer me money off. I kicked up a stink went to trading standards as its a common fault and they still sell them with out fixing it. Fix bit then decided I could have more money off or a replacement. But I don't hold out any hope for it to last

[Alison66]

It’s a shame there is this fault as it’s a good device. I don’t hold much hope on my replacement lasting but I won’t be buying another one!

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[Steph99]

I've had fit bits for years and loved them was made up with the charge 3 till it went wrong. My hubby and son have the charge 2 and its been brilliant. When my 3 went wrong for the second time as it was over a year old I didn't hold out any hope so braught a hauwai band 4 Pro. And it's brilliant and a lot cheaper 

[Steph99]

I was offered 25% and refused it mean while I'd kicked off on twitter and every advert I could find on social media then spoke to trading standards as soon as I told fitbit that they upped the offer of 50% or another charge 3

[Raft2235]

Good call. Very smart Enjoy!

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[Wishiwas29]

Call the company, they will give you a replacement
Wish I Was 25

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[Patspetses]

My charge 3 has developed broken white lines across the display I've tried resetting as advised ,but no smiley face on screen it's just completely black now ....I'm away on holiday at the moment who do I contact when I get back or is there anything else I can try .grateful for any advice 

[Mikedanyc]

Can someone tell us what the support team has found out about the cause and solution to the "lines on screen" problem? Please list these for us.

Thank you.

[Raft2235]

Please call and eat up their time and be firm asking for a replacement. I was successful. Don’t take no for an answer! Firm but polite! Good luck!

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[Raft2235]

Call customer service don’t text and be firm and polite about asking for a replacement. Good luck!

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[ShaundaH]

This just happened to me 2 days ago. I did nothing to it. Took it off to take a shower when I picked it back to put it on i noticed the white lines. Its also not sensitive to my touch anymore and isn't allowing me access to certain screens because it's not recognizing my touch. Please help!

[Raft2235]

Good Luck! Broke for sure!

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[Mikedanyc]

Fitbit support is useless. The trackers last 1 to 2 years and fail. The straps have been famously poor quality over the years. Whats going to happen when you call support is, they focus on how long you have had the device, not to try and fix the problem. They will find the solution is to buy another one, directly from them, and they will be kind enough to give you 20% off. What we need is something reliable and when there is a problem an honest answer about the fixes that work for the issue. Also a warranty that is at least 2 years would be helpful. I hate to switch to a competitors device after using fitbit devices for a few years and I also have the Fitbit brand scales which links to my profile with my tracker.

Can someone spill the beans? What has Fitbit  been telling you (hush hush) when you call up about the "lines across screen" issue?      We know the device is flakey and they act so surprised and upset when we tell them about the problem, like they've never heard about it before.

Everyone, please give your input on how they handled this for you.

[UncleChuck]

You’ll need to call Fitbit. Don’t think any of us have figured out how to fix it. Good luck. Fitbit customer support only helps if your tracker is less than a year old.

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[Patspetses]

My Fitbit is only 7 months I have contacted the support team who have now passed it on to the technical team , I will keep you informed in regards to the outcome

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[Raft2235]

Good luck. If you can finally get them to diagnose the problem for a true fix you make a lot of people happy!

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[Becia]

hello my name is Beata I attempted resetting the watch so the lines disappear but no luck. The white lines are still their. Does anyone have any other solution to resolve this.   

[Colli123]

Same with mine this morning. 😪

[Steph99]

Contact customer services tell them you have tried a reset and changing the watch face and ask them what they are going to do. Most of all don't be fobbed off 

[UncleChuck]

Call Fitbit. That is your only option.

Maybe they will be helpful.

Hard to do anything g with such an inferior product.



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