Charge 3 is constantly vibrating and screen going on and off

[Lyndaly]

All of a sudden the Fitbit keeps vibrating then the screen keeps switching between click face and the notification screen. Had to take it off. The charge is at 42% so it’s not battery life.

Moderator edit: updated subject for clarity

[AlejandraFitbit]

Hello guys, thanks for your participation in the Community.

I appreciate all the efforts in trying to fix this vibrating/display issue. @Lyndaly, thanks for the help.

@Anna09, @Nsstuefl and @Knockgraffon, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@Smartie16 and @LWH, those are great news. I am glad to hear that your replacement has been working properly or that you will be receiving a replacement soon. If there is anything else we can help you with, do not hesitate to post it.

In the meantime, let me know if you need anything else. 

[Sparrowlark]

Hi! My Fitbit charge 3 is doing the same thing. I’ve tried the hard restart described here but the Fitbit doesn’t respond at all—the button does not vibrate or respond when I push it. 

What now? 

[LWH]

I contacted Fitbit, and they sent me a replacement.   I received it Thursday, and so far, so good.Sent from my Galaxy Tab A

[Smartie_16]

Hi I would contact Fitbit’s customer service and tell them they may replace
it for you. That’s what they did with mine.

[LWH]

I already have my replacement.  So far, so good!Sent from my Galaxy Tab A

[cml750]

My Charge 3 is doing the same thing. It started last night. It is flashing between screens and vibrating. The battery is draining quickly. This thing is not very old. I got it sometime around Christmas. I have tries all of the suggestions listed in the thread to no avail. Fitbit please help.

[LWH]

I did a video chat, and they sent a replacement. Sent on my Boost Mobile Samsung Galaxy S8.

[Sparrowlark]

I contacted customer service.  The agent suggested a couple more potential fixes, to no avail.  

It was taking over 12 hours to fully charge it and then it drained in less than 4.  I got mine in October.  I am hoping that it's not a glitch for every device...but it doesn't sound promising...

They are sending a new one.

[Knockgraffon]

Fitbit are very helpful. They will talk you through the procedure to try & sot it out.
So please contact them by phone,
Good Luck,
Knockgraffon.

Sent from my iPad

[Smartie_16]

Fitbit were very helpful with my issue give a call or email them.

Good luck

[MarreFitbit]

Hello @Sparrowlark, @LWH, @Smartie_16, @cml750, and @Knockgraffon! I've seen that all of you have contacted our Support Team after posting here and that they have helped you with this. 

Please don't hesitate to let me know if there's anything else we may do to assist you with. 

[da_vulture]

my fitbit starting acting up today tried restarting it several times but still vibrating and switching back and forth on several screens

[Smartie_16]

Hi all I can say is contact Fitbit customer service and they’ll sort this
issue out for you. I believe this is becoming a common fault with the
Charge 3. Let’s hope it doesn’t happen to all Charge 3’s.

Hope you get this sorted soon

[MarreFitbit]

Welcome to the Community Forums @da_vulture! Thanks for reporting to us about your Charge 3's behavior. Also, thanks for already restarting your device. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Thanks for helping out @Smartie_16!

Let me know if there's anything else I may do to assist you with.

[makfit10]

I had similar problem when GPS was enabled in the Run/Walk apps. As soon as I disabled GPS (via the phone on Charge 3), the problem went away. There are instructions in the user manual on disabling GPS.

Posting this to the forum, in case anyone else is looking for a solution.

[LWH]

I already have a replacement.  Is there some way to delete me message?Sent on my Boost Mobile Samsung Galaxy S8.

[SunsetRunner]

I am having this issue also, it started yesterday, the charge is at about 70%, it just keeps vibrating and flickering screens.  I have did both troubleshooting steps (8 and 15 seconds).  This is my second device that was replaced, the first also had this issue.  New device since January.  Any other ideas.

Thanks in Advance

[cml750]

@MarreFitbit  has Fitbit determined what is causing this problem with the Charge 3 trackers and have they done anythingto fix the issue? They are sending me a replacement but now I am concerned this could happen with the replacement after the warranty expires.

cml750

[Smartie_16]

I’m sorry they haven’t actually admitted that there is an issue it was just
a presumption on my part as since I’ve posted on this forum a lot of other
people have and there were others before me. All I can say is since I’ve
had my replacement I’ve had no further issues. So hopefully you won’t
either.

[MarreFitbit]

Hello there @makfit10! Thanks so much for sharing what worked for you. I'm sure this will help other users. 

Hello @LWH! If you want to unsubscribe from this thread, please take a look at this post. Let me know if you have any questions.

Welcome on board @SunsetRunner! I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Keep an eye on your inbox for further instructions. 

Hello @Smartie_16 and @cml750! I'm glad to hear that you both were given a replacement. When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

Let me know if you have questions, I'll be around.