Charge 3 is stuck on a particular exercise

[SrMumz]

My Charge 3 is only showing Pilates for all but one exercise. 

How do I reset this?

Moderator edit: updated subject for clarity

[clbpt]

I removed my HR 3 from the app and then reinstalled it and it corrected immediately . I also. Logged in and out but I think it was the reinstall that fixed it . It was quick. Good luck.

[GLili]

Thank you so much for your feedback, & I’d have certainly tried it as it sounds like it worked. Between the time I posted my inquiry and your response I looked on YouTube and found how to reset the actual Fitbit charge 3. I connected it to my charger and then held the button down for approximately 8 seconds, and let go. A smiley face 🙂 appeared and this worked!!! Happy trails!

[Mkkaradakis]

I called Customer Support today as I was getting Run, Bike, Pilates, Pilates Pilates and Pilates as my exercise options. With CS we did the steps stated before, which were settings, exercise shortcuts, choose the ones you want, sync but it was still not showing the ones I wanted. We then did the whole lets turn it off and on and see if it worked and it did not. Finally, on the Fitbit Charge 3 itself we went to Settings-About-Clear User Data and once it was done, my exercise choices were finally showing on my Fitbit Charge 3. Warning though: anything not sync wont be saved but if you did the two above steps everything is already sync so you loose nothing. Hope this helps. 

[ClaF]

Why does this keep happening? Only had the Fitbit Charge 3,3 weeks & this is already the second time that I've got workout shortcuts full of Pilates? Pretty frustrating, both App & Dashboard are correct but not the Fitbit 😞

[clbpt]

Just uninstall and reinstall. I know it’s frustrating . I think the HR2 was better

Sent from my iPhone

[Mermandrea]

Mine did the same thing. I went from a choice of several activities to run and the rest Pilates! So annoying. 

[ClaF]

Update- Just done it again 😞 Not sure why as my husband's doesn't, only difference he's on android & I'm I-phone

[SleeplessinPA]

I lost all the exercises on my wrist Fitbit but the dashboard on my phone is the same and I sync and nothing happens. How do I reset my Fitbit?

[lksski]

I did as described in the answer; I even removed pilates from my shortcuts.  It goes from run to bike (also not selected in my app) to pilates, pilates, pilates, pilates. 

It also says it will recognize swimming after 30 minutes.  Not true .  Swimming no longer appears anywhere.

[lksski]

same for me; I think I'm going to return this fitbit

[ClaF]

There are 2 in our household & so far only one does this, not sure if it's because of Android/Apple as Samsung seems ok. Each time I go on the app untick-retick then attach it to the charger & eventually it goes back to what it should be - this hasn't been instantaneous! You would think that they would release a patch for this

[clbpt]

Try just uninstalling the app. Then reinstall.

Sent from my iPad

[Jasminpaz08]

This didn’t work for me and when I went to change it, I didn’t even have Pilates on my list of workouts. So I tried adding and removing it and it didn’t work. My Fitbit also says failed to sync on the app but it shows my steps and heart rate. Is there a way to reset my fitbit? 

[clbpt]

Remove from the app and then reinstall. Hope this helps.

Sent from my iPhone