Charge 3 readability in sunlight

[Walkamileiysho]

Is there a way to adjust my Fitbit in the sunlight? I have to wear my Apple watch to see any screen. Can you help???

Moderator edit: subject for clarity

[sbf54]

Was at an outdoor festival today. Had to go into a Porta potty so it was dark enough to see the time on my Charge 3!

[SunsetRunner]

LOL

[Grandmato7]

I cannot see the display at all on my Charge 3, outside.

The so-called "Best Answer" in this thread is of no use, whatsoever, as has been mentioned numerous times.

I have changed the face to show white numbers, and have tried the three options, Normal, Auto and Dim, to no avail. (The latter setting is actually risky to try, as the display can't even be seen indoors, and it's difficult to change back to Normal or Auto.)

Would someone at Fitbit please state whether or not a corrective software update is intended to fix the last update that seems to have caused the problem suffered by most of the other users posting in this thread? Or simply undo the faulty update?

Thanking you in advance for a "Helpful Answer".

[Grandmato7]

I cannot see the display at all on my Charge 3, outside.

The so-called "Best Answer" in this thread is of no use, whatsoever, as has been mentioned numerous times.

I have changed the face to show white numbers, and have tried the three options, Normal, Auto and Dim, to no avail. (The latter setting is actually risky to try, as the display can't even be seen indoors, and it's difficult to change back to Normal or Auto.)

Would someone at Fitbit please state whether or not a corrective software update is intended to fix the last update that seems to have caused the problem suffered by most of the other users posting in this thread? Or simply undo the faulty update?

Thanking you in advance for a "Helpful Answer" that is an improvement to the "Best Answer" so far.

[Grandmato7]

I cannot see the display at all on my Charge 3, outside.

The so-called "Best Answer" in this thread is of no use, whatsoever, as has been mentioned numerous times.

I have changed the face to show white numbers, and have tried the three options, Normal, Auto and Dim, to no avail. (The latter setting is actually risky to try, as the display can't even be seen indoors, and it's difficult to change back to Normal or Auto.)

Would someone at Fitbit please state whether or not a corrective software update is intended to fix the last update that seems to have caused the problem suffered by most of the other users posting in this thread? Or simply undo the faulty update?

Thanking you in advance for a "Helpful Answer" that is an improvement to the "Best Answer" so far.

[LizzyFitbit · Accepted solution]

Hi everyone, and welcome to our new members.

Thanks for the detailed information, as well as the time taken while troubleshooting your trackers. I'm sorry for this inconvenience, rest assured your feedback hasn't gone unnoticed as it'll help us to work on our trackers, as well as improve the experience with them. Since you've tried adjusting the brightness level, please check if the Sleep Mode is turned off as when this setting is on, the screen's brightness is set to dim. Then restart your Charge 3 to refresh its performance and monitor its behavior.

If by any chance the issue persists, I'd recommend getting in touch with our Support team so they can evaluate your options and provide you with further assistance. Click here to get connected with them via chat or phone, and make sure to share the troubleshooting steps you've tried so far.

I wanted to inform you that I'm going to close this thread from further comments. However, if you have any other question, I'd encourage you to start a new thread in the Help Forums to receive help from the Community. Note that you can always visit our Help Site where you can find information about our products and features, as well as troubleshooting steps.