Charge 3 screen corrupted

[elliestepho]

Hi,

My Charge 3 which had been working perfectly has suddenly developed lots of white lines down the screen. I've restarted it twice but that hasn't helped, anyone have any other suggestions please?

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @elliestepho.

I appreciate all the efforts in trying to fix this display issue by yourself. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution.

Let me know if you need anything else. 

[Rajuncajuns]

Hi, I too have the same issue from yesterday. The white line started to appear from no where. It was working fine before that.

[londonstepper]

Hi

I too have the same issue, white lines running down the screen, i have had my Fitbit since early November and the lines appeared a couple of days ago.

[AlejandraFitbit]

Welcome to the Community @Rajuncajuns and @londonstepper it's great to see you around.

If you are seeing some lines on your tracker's displays. I recommend restarting your Charge 3. If this process doesn't work, perform a long restart:

• Plug the device into the charging cable.
• While the device is plugged into the charging cable, hold the button down for 15 seconds.
• Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen.
• Remove the device from the charging cable.
• Plug the device into the charging cable again.
• The smiley face icon appears on the screen.

Let me know how it goes. 

[Rajuncajuns]

That didn't fix it but after that I went to settings on the fitbit charge3 and restarted it again which removed the line. Thanks for your help.

[AlejandraFitbit]

Thanks for the information @Rajuncajuns.

I am glad to hear that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping! 

[winn65]

FitBit Charge 3 was new in October. Just 2 weeks ago white vertical shading lines appeared on screen.

I tried all 3 solutions and none of them cleared up the white vertical lines.

1) Reboot

2) Factory Reset

3) Long Restart

What are next steps to correct?

[Janner7]

I’ve had the same problem with white shadowy lines and came here to get help. I had a lot of difficulty trying to reboot and nothing seemed to help, but I kept trying and after rebooting 6-7 times the white lines went away and the screen is like new! ....…,30 minutes later , the white lines are back.

[Jasminee]

I have the tried this multiple times but when I remove my finger from the button the smiley face still appears there instead of the blank screen.

[vijayvd]

I had a similar issue. Restarting and rebooting didn't help. My watch was less than a year old and Fitbit kindly sent a replacement device.

[AlejandraFitbit]

Welcome to the Forums, @vijayvd.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

[Jos66]

None of the suggested restarts/reboots work. I'm less than impressed. Less than 3 month old and only bought a new one as the old one worked fine apart from receiving notifications and sync issues only to find this one is the same. What a waste of money! Corrupted already. Any other ideas?

[AlejandraFitbit · Accepted solution]

Hey @Jos66, welcome to the Community.

I understand how are you feeling and appreciate all the efforts in trying to fix this display issue. 

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

[OzwestCoast]

I purchased my Fitbit last November 2018 and it has developed similar problems as described above. I have done multiple restarts without success and the display remains corrupted to the point it is virtually unreadable.

What can I try next?

I have just been in contact with Support and they are going to replace my Charge 3 as they consider it a hardware issue. It won't even keep time properly now and gets up to 10 minutes slow and will only correct the time when I synch it with my phone.

Moderator edit: updated subject for clarity

[Janner7]

Yes, they replaced my Charge 3 also. Great service after an annoying problem -- no problems with replacement.

[KAG99]

I too am having this same issue for weeks now.  It is getting progressively worse.  I have tried all 3 of the suggestions multiple times and the lines through the display still exist.  It is getting hard to read.  Are there any additional things I can try?

[Janner7]

Contact FitBit support.  They were super helpful and replaced my FitBit in record time.

[OzwestCoast]

I very much doubt it and they replaced mine as the consensus was that it was a hardware error.
Mine got to the stage where it would not swipe screens and was totally unreadable. I expect this is not an isolated case and there have been many similar problems.
Contact them by phone and they will ascertain whether it needs to be replaced under warranty.

Sent from my iPad

[Nigel_B]

Thank you for this, it worked perfectly for me too!