Charge 3 screen corrupted

[elliestepho]

Hi,

My Charge 3 which had been working perfectly has suddenly developed lots of white lines down the screen. I've restarted it twice but that hasn't helped, anyone have any other suggestions please?

Moderator edit: subject for clarity

[Janner7]

To me the article link supports that this is a known problem for their product. My question to FitBit would be along the line of, “How can I trust buying this product again.” And “how can I tell my friends that the FitBit is great and the service dept takes good care of their customers?” First though, you need to decide what resolution you want or what you’d be willing to settle for. FitBit often gives $50 off the Charge....if that would satisfy you. If not, ask for something else —— then bottom line is they now have a former customer.

Sent from my iPhone

[miwingsfan]

Fitbit has lost me as a customer due to their lack of customer support related to this issue.

[AnneCW]

How is this a best answer???  I too contacted support several months ago and my charge 3 is perfectly unreadable 97% of the time.  I can do all the steps and it’ll be bright for about 2 seconds and never again.  I’ve had it a long time and want to believe in its simplicity but am ready to try something new.  I want to ask for a different version for free to test it and see if there is a difference.

also it never records my cycling calories correctly unless I strap it super duper tight- it slips down my wrist.  Ugh.

[WilsonFitbit]

Hello everyone. @AnneCW Welcome to the community forums. 

I'm very sorry for the experience and thank you very much for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

Regarding your question about the best answer, this is when users found the answer helpful, compressive, clear and that it actually helped someone to resolve the inconvenience. At this time, I was able to confirm that you contacted our Support Team before and they provided assistance and information regarding the display inconvenience. 

Since you have received assistance from them, I recommend contacting them one more time and please make sure to mention that you previously contacted them, this way they can locate your case. Also, please make sure to explain the inconvenience regarding cycling, this way they can provide further assistance for the two inconveniences and provide a prompt resolution. 

See you around. 

[AnneCW]

Naw, WilsonFitbit, I think I’m done w Fitbit.  
I might just go back to wearing my Swatch Watch and forget the rest.  Too stressful to try and keep managing calories/exercise/ heart rate with products that are impossible to see.

[WilsonFitbit]

@AnneCW Thank you very much for your reply. 

I appreciate your comments and feedback. Please note that our team is always working to enhance your experience and your feedback is a big part of that process. 

See you around. 

[Username1005]

My charge 3 went blurry 19 months after purchase. That’s pretty poor reliability. Unfortunate support response was we are within our standard warranty but you can have 35% off your next purchase & restart this cycle. Quite a gimmick as I see this is a common issue and the support page solution doesn’t even work as stated AND in 3 YEARS Fitbit hasn’t bothered to correct it. In addition Support was unable to help with long restart solution. Good product as long as you don’t mind paying $100+/year to own one…and that does not include their Fitbit Premium offerings. I really love my Charge 3 but so sad customer satisfaction isn’t a Fitbit priority with a known issue….

[WilsonFitbit]

Hello @Username1005. Welcome to the community forums. 

I'm sorry for the experiences and thank you very much for taking the time to provide your feedback and information. At this time, I was able to see that you were able to reach out to our Support Team and they provided information and assistance. If you still experience any inconvenience or if you have any additional questions or inquiries, I recommend replying back to them and they will be more than glad to continue assisting you. 

See you around.