Charge 3 screen corrupted

[elliestepho]

Hi,

My Charge 3 which had been working perfectly has suddenly developed lots of white lines down the screen. I've restarted it twice but that hasn't helped, anyone have any other suggestions please?

Moderator edit: subject for clarity

[tisch207]

how is that the best answer?! you didn't answer anything. How do you fix a corrupted screen?? This is now my 2nd charge 3 and the 2nd time I'm having display issues. Why does the product quality keep going down? 

how do I fix this? I'm not buying another one 

[OzwestCoast]

My Charge 3 was replaced 4 months ago after experiencing a corrupted screen. It is apparently a hardware issue and replacement is the only solution. Mine is still working fine and have my fingers crossed that I have no further issues with it.

Reading about this elsewhere on the forum, indicates that screen corruption is a very common problem, so Fitbit obviously need to address 'quality control' on their products.

Garmin are more expensive but seem to have less issues.

[Nigel_B]

Yes mine was replaces too because of the corrept screen, the new one has
been fine for some 2-3 months. Thanks for replacing in FitBit.

[Burlap752]

Mine just developed these vertical white lines too, last night when i plugged it in to charge it, or rather I saw it when I took it off the charger.  I can't figure out how to send the photo i took.  I tried both the 8 second restart and the 15 second restart, still doing it. 

[Cole03]

Didnt work. I really like the device and have tried restarting it what else could I do?

[Janner7]

Try rebooting a few times - if that doesn’t work contact FitBit. They had a problem with this model and replaced mine with ease and quickly. Good luck. I found Fitbit customer service to be super helpful.

Sent from my iPhone

[Fellypop]

I am having this exact same issue. I've reached out to Fitbit support and I'm waiting to hear back. I'm so disappointed. 😞

[OzwestCoast]

If the screen is corrupted with vertical or horizontal lines, it is most likely a hardware problem. Best to contact FitBit to resolve your problem. I found them very helpful and they replaced mine and I have had no further problems.

Sent from my iPad

[Janner7]

I heard back same day. Maybe the pandemic has altered their ability to respond. Don’t give up. They exceeded my expectations in replacing my Fitbit.

Sent from my iPhone

[RHTQ1]

Any other solutions to this issue? Mine died (I almost never let the battery completely run down, but today it could not be helped) and now after plugging in the screen is white/gray with vertical stripes somewhat visible. The screen is also a bit unresponsive. I've tried restarting my device and doing a long restart, but the long restart only helped fix a small portion of the screen.

[Janner7]

Contact customer service with the details of your problem. They were very responsive to me and gave quick resolution - which was replacing the fitbit (not the straps). I think I had had my fitbit only 3-4 months. Best of luck. I have had no problem at all with my replacement.

[RHTQ1]

My warranty just expired (it was a year old in December), they can only offer 25% off a new one. I'm furious.

[Janner7]

Wow, that stinks. They had problems with the Charge 3 model with these white lines etc. It was their problem. 25% would not be acceptable to me either.

[Jos66]

After over 2 months and a lot of emails and calls i finally got a full refund. They'd already sent me 3 replacements and I was not going to take a 4th. Neither would I accept 50% off a different device. It seemed pointless to have yet another replacement to just get the same issue. I will not be buying another that's for sure.

[Dixiebear]

Tried reboot few times screen corrupted got white and black lines going across screen making it grainy 

[unlinked]

I am experiencing this problem too with a Charge 3 I received about 4 months ago.
Usually I would go to the store I purchased from but obviously that isn't possible at the moment.
Are Fitbit replacing defective devices that were not purchased directly from them?

[Dixiebear]

I not sure got mine from argos and can't find receipt not sure if they sent it to my email. I have tried rebooting and nothing works. Think it quite common problem Sent from my Samsung Galaxy smartphone.

[Janner7]

Call customer service. They replaced mine.

Yes, it seems to be a common problem for Charge 3. Call customer service. Good luck.

Sent from my iPhone

Moderator edit: merged reply

[Dixiebear]

Thanks I look for number and do that hopefully replace mine Sent from my Samsung Galaxy smartphone.

[ppd417]

My wife’s Charge 3 had the same problem with the vertical white lines as everyone else here. This is the second device that had this problem.  Support was absolutely no help, the rep was reading from a script.  All they could offer was 25% off another device. Not acceptable and certainly not happy with their handling of this issue.  I’m done with Fitbit and their shoddy products.