11-20-2020 08:28
11-20-2020 08:28
Hello, I have only had my charge 3 since May 2020 and it has been giving me problems for the last month. The screen went blank about a month ago, and I have tried to troubleshoot it by the 8 second method and 15 second method. The third time I did the 15 second method, the screen came on with white lines instead of a normal screen. I would really like this to work or get a replacement. Thank you
11-21-2020 08:12
11-21-2020 08:12
Welcome to the Fitbit Community, @Cyll. I'll be glad to assist with your Charge 3 screen inquiry. Thank you for trying the 8 second and 15 second method.
Could you please confirm that you have tried changing Charge 3 clock face?
I'll be waiting for your response.
11-21-2020 11:45
11-21-2020 11:45
Yes I have tried to change to clock face. It was actually the first thing I tried and I tried it after the 8 second method, but it did not work both times.
11-24-2020 04:12
11-24-2020 04:12
Thanks for getting back to us and for confirming the steps you have followed @Cyll. I realize this situation is difficult, but let's try and find a solution.
I went ahead and created a case on your behalf and a customer support representative will contact you soon.
Keep on visiting the forums.