Charge 3 screen is fading

[Abitfit72]

The screen on my fitbit charge 3 is partly faded. It is fully charged and just started fading. Can anyone help? 

Moderator edit: updated subject for clarity

[WilsonFitbit]

Hello everyone. 

For screen inconveniences, my best recommendation is to check the following thread for tips and suggestions. If you've followed the tips there, the best way is to contact the Support Team for further assistance. You can click on the link provided in the thread to reach out to Support. 

@DinkyDanni, thank you very much for taking the time to provide your feedback! Please note that our team is always working to enhance your experience and your feedback is a big part of that process.

On a side note, our limited warranty provides replacements for products that have a defect while still in the warranty period. If your device is out of the warranty period, a discount is being offered. If you have questions about the warranty policy, please check: 

https://www.fitbit.com/global/us/legal/returns-and-warranty.

See you around. 

[jwdaniel]

Problem persists 

 

[mlgreenwood]

I can't decide if I'm relieved its not just me, or annoyed at this being such a widespread issue.  My screen generally seemed to be getting harder to read, but I thought perhaps it was just me.  Nope, now its clearly fading noticeably more on the left side of the screen.  Out of warranty, and I'm not going to accept a modest discount to buy another fitbit product as recompense.  I'll switch the watch and its color screen...at least when it dies in two years I'm only out $30.

Moderator edit: format

[WilsonFitbit]

Hello @jwdaniel, @mlgreenwood Welcome to the community forums! 

@jwdaniel Thank you for the picture! @jwdaniel, @mlgreenwood I also appreciate your feedback and thanks for following the troubleshooting steps from the thread suggested above. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected

Have a great day! 

[Fituser456]

Hello! 

I'm having the same issue with my Fitbit charge 3 screen fading. It’s fully charged but I can barely read the numbers on the screen they’re so faded. 

Moderator edit: format

[ladedah]

Hello my screen has faded as well and even after full charge and checking the setting it is extremely dark. The time is nonexistent at this point. What should my next steps be? 

[WilsonFitbit]

Hello @Fituser456, @ladedah. Welcome to the community forums. 

Thank you for the detailed information and for the steps you've followed prior to posting. If restarting your Charge 3 hasn't helped, I believe that the best way to get help is to contact our Support Team. You can contact them through chat or over the phone and you can click here to get connected. 

See you around. 

[bitfituser2015]

were you able to get this fixed? appreciate the information as my fitbit charge 3 started having this issue and now it is completely illegible.

[jwdaniel]

No
It is completely faded
I had to stop using it, i replaced it with another tracker
--
Jacqueline W. Daniel Sent from my iPhone, so pls excuse my spelling,
punctuation and grammar.

[Rainebow51]

Mine was new so it was replaced

Sent from my iPhone

[FP23]

Hi,

Was a solution ever found to this problem? My screen has started fading and I can see it affects many people. Mine is a couple of weeks out of warranty (although the problem started a few weeks ago).

I see you’re offering a discount for replacements, but your items are not cheap and I can’t see the point of buying another one if their life span is a year. I haven’t been able to get through to Customer Support yet.

Thanks

[jwdaniel]

I did the same exactly --
Jacqueline W. Daniel Sent from my iPhone, so pls excuse my spelling,
punctuation and grammar.

[WilsonFitbit]

Hello everyone. @jwdaniel, @Rainebow51. It's nice to see you around. @bitfituser2015, @FP23. Welcome to the community forums.

Thank you very much for following the suggested troubleshooting steps and I'm sorry for any inconvenience caused. At this time, for those who still need further assistance, I recommend contacting our Support Team and they will be reviewing your options. Please note that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

On a side note, take into consideration that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty

Lastly, please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

See you around. 

[SunsetRunner]

I have the same problem…did all the suggestions still the same…please help

[Rosie118]

Hi none of the suggestions worked. I have had 2 replacements which happened within warranty period but this time it’s just outside the warranty. I love my Fitbit but it really seems as if they are only made to last a year☹️.

Sent from my iPad

[SunsetRunner]

This is too sad. And unfair.

Sent from Yahoo Mail for iPhone

[FP23]

Update…

I got through toCustomer Support number - they asked me to repeat the tests I had already tried, went to check with someone then said they would send a replacement, which is a relief as I wouldn’t pay for another one even if it was a 99% discount!

I do feel that Fitbit should try and do something about this since it’s affecting so many people. It’s really affecting the credibility of a good brand. If people wanted it to last a year they’d buy one of the £30 trackers!

[WilsonFitbit]

Hello everyone. @SunsetRunner Welcome to the community forums. @Rosie118 Nice to see you around. @FP23 Thanks for your reply. 

I'm sorry for any inconvenience and thank you very much for your feedback and comments and for following the suggested steps in this thread. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

@FP23 I was able to see that you contacted our Support Team and they were able to provide information and assistance. If you still have questions or additional comments, I recommend replying back to them and they will be more than glad to continue assisting you. 

On a side note, for those who haven't contacted our Support Team, you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

See you around. 

[Kaitlyn.1988]

Hi there, my Charge 3 is having the same issue with the partially faded screen. Any suggestions?

[WilsonFitbit]

Hello @Kaitlyn.1988. Welcome to the community forums. 

Thank you for the detailed information. At this time, I'd like to let you know that if you've followed the recommended tips from this thread and the inconvenience has persisted, my best recommendation is that you contact our Support Team for further assistance. 

As mentioned on as post above, you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. Also, please make sure to provide a brief explanation of the inconvenience and mention all the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.