Charge 3 screen is fading

[Abitfit72]

The screen on my fitbit charge 3 is partly faded. It is fully charged and just started fading. Can anyone help? 

Moderator edit: updated subject for clarity

[Rosie118]

Sorry for delay in replying. I am on my third Fitbit in 3 years but this one is just out of guarantee so I can't get a replacement. I am so annoyed but this is the only device that will synch with iPad and desktop – there are loads of others to choose from but none of them do what I want them to do. So now will have to decide whether to go for a Fitbit Charge 4 and accept it will only last for a year. It is so annoying to say the least – and there are so many posts about this screen fading problem but it is never addressed by Fitbit.

Good luck with your new device.

Rosie

[dvmstrbyron]

My Charge 3 is fading and tried restart.  Still faded.  Is there a solution.  Will resetting the factory settings work?

[WilsonFitbit]

Hello @Rosie118. Nice to see you around. @dvmstrbyron Welcome to the community forums. 

@Rosie118 I'm sorry for the inconvenience and thank you very much for taking the time to provide your feedback. At this time, I'd like to let you know that if you haven't contacted our Support Team for this matter, I recommend reaching out to them through chat or over the phone, but phone wait times have been longer than normal. This way they can review your case and your available options. 

On a side note, I'd like to let you know that our newer devices like the Ace 3, Ace 2, Aria Air, Charge 3, Charge 4, Inspire 2, Sense, Versa 2, and Versa 3 aren't supported on Windows and require a compatible Android phone, iPhone, or iPad. For more information, please check: https://www.fitbit.com/global/us/technology/compatible-devices. 

@dvmstrbyron If you've followed the recommended tips from this thread and the inconvenience has persisted, my best recommendation is that you please contact our Support Team for further assistance. They will evaluate your case and advise if it's necessary to perform a "clear user data" process. 

As mentioned above, you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

See you around. 

[tejunie]

Hi

Even I am facing same problem. My charge 3 display started fading a month back. Beginning I had trouble reading outside in bright light but now its barely visible even inside home. I have restarted the device multiple times as mentioned above but no use.

[RickJL]

I’ve had it with Fitbit. Breaking bands, the bricking of the Charge 3 last year due to a dodgy update, the replacement now refuses to sync and is impossible to see in daylight. Restarting hasn’t done a thing. 

Five Fitbits in the family are destined for the bin. What a waste.

[Littlemisszoe]

That’s the same for me. In side my house I can just about see the screen but at night i can’t see the screen at all which is annoying as I used to use the alarm facility.

I have now decided to buy a non Fitbit tracker as I’m fed up of their devices failing after a year. I previously had a charge 2 and that stopped working just over a year old.

Sorry you’re having the same problems

Sent from my iPhone

[AnaGarcia]

Hi Fitbit community, I have the same issue since  yesterday. I can't barely see anything,my screen is almost black! I already did all recommendations found in this page and I still have the same issue (after restarting/charging for more than an hour). What else can I do?

[Abitfit72]

Hi

I went on the Facebook page for fitbit and messaged them direct. They should be able to help you.
Dawn

Get Outlook for Android

[WilsonFitbit]

Hello everyone. @tejunie, @Littlemisszoe, @AnaGarcia. Welcome to the community forums. @Abitfit72 Thank you for your input. 

I'm very sorry for the experience and thank you very much for taking the time to provide your feedback. At this time, I'd like to let you know that our team strives to improve our products and the feedback shared by our members is a big part of that process. 

Regarding the inconveniences that you've experienced, my best recommendation is that you please reach out to our Support Team for further assistance. They will evaluate your options and they will be providing detailed information. 

As mentioned above, you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

See you around. 

[jwdaniel]

There is nothing else that you can do
When it starts, it will go on fading, till it is faded in total at the end
--
Jacqueline W. Daniel Sent from my iPhone, so pls excuse my spelling,
punctuation and grammar.

[WilsonFitbit]

@jwdaniel Thank you for your reply. 

I appreciate your understanding, but I’ve reached the limits of what I can do here on the public community forums. For this reason, my suggestion is to reach out to Support for further assistance. They will be able to review the warranty status of your Fitbit device and provide additional information. 

See you around. 

[emrec]

Nice, I was debating replacing my fitbit. I see now, that it's not worth it. Thanks all on this thread for the detailed information and to confirm I am not going crazy. 🙂 

[WilsonFitbit]

Hello @emrec. Nice to see you around. 

I'm sorry for any inconvenience caused and thank you for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

On a side note, I'd like to let you know that if you require further assistance, I think it's worth it to contact our Support Team and they will be able to review your case and available options. You can get in touch with them through chat or over the phone by clicking here. 

See you around. 

[public_acct13]

Wilson,

Has it  occurred to you (or anyone at Fitbit) that this is actually a serious concern, experienced by numerous consumers, and that it might behoove the company to (1) take it seriously, (2) address it by fixing it and (3) retain customers? If Fitbit has no need for customers, as indicated by the sheer number of people moving to other products, all well and good. 

This  has been an exercise in how not to provide good customer service. I'm sorry I'm not along on this trip.

Moderator edit: format

[WilsonFitbit]

Hello @public_acct13. Nice to see you around. 

I understand how you are feeling and I appreciate the feedback provided. At this time, I'd like to let you know that I personally haven't experienced this, but take into consideration that your comments are very appreciated and these help us to continue working on improvements to our services and products. 

In addition, take into consideration that if you currently experience an inconvenience with your Charge 3 and the suggested troubleshooting steps in this thread haven't helped, you can get in touch with our Support Team and they will be able to review your case and your available options. Click here to get connected. 

On a side note, I'd like to let you know that this thread is now closed and if you have any other questions or inquiries, please post them in a new thread.