Charge 3 screen not responding

[alexisbehilo]

This Fitbit Charge 3 that I have is not responding. I was wearing it and I went to look at the time, and the screen was just black. The screen is completely black, but I know it's on because there is a flashing green light at the bottom and when I plug it in to charge it vibrates. Everything is on, but the screen is completely black. I've tried pressing and holding the button on the side while it's plugged in, but that doesn't work either. Any advice as to what I should do?

Moderator edit: subject for clarity

[TigerVI]

That's good news fitqueen and good luck!

[LizzyFitbit]

Hi @Mackey1000, @TigerVI and @fitqueen78. It's nice to see you around and I'm sorry for my delayed response.

@Mackey1000, I appreciate your efforts in trying the restart process, and letting me know that it still tracks your information. Just to confirm, have you tried changing the clock face?

@TigerVI, thanks for confirming that your Charge 3 is now syncing with your computer, as well for sharing the steps you've tried. I'm sure others will find them helpful. 

@fitqueen78, I'm happy to hear that you'll be receiving a new replacement, and I'm sure you'll now crush every step!

See you around.

[SusanMck22]

I have tried all the trouble shooting steps but still my screen is blank I’ve had nothing but problems since I got it at Christmas. Can someone please help even after the 7 small vibrations and taking it out the charger it’s not switching back on the screen is still blank .

[TigerVI]

Susan, I posted this a while ago and hope it helps.

Here's what worked for me:   I plugged the Charge 3 into a Windows 10 USB port using the Charge 3 USB charger. I held the Charge 3 display button down until the display showed the smiley face and I was set to go.   That's all it took for mine to come back to life.    

[sunshine122]

E too. Held longer than needed till face came up

Moderator edit: removed personal information

[LizzyFitbit]

Hi @SusanMck22, welcome to the Community. Nice to see you around @TigerVI and @sunshine122.

@SusanMck22, thanks for letting me know about your Charge 3, as well for the steps that you've tried to get it working again. I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye on your email inbox, you'll get some information about your case.

@TigerVI and @sunshine122, thanks for stopping by and and helping our friend with this situation. You're awesome! 

Let me know if you need anything else.

[Swell]

My Fitbit charge 3 face stopped working while I was trying to charge it. I followed the directions about plugging it in to the charger and holding down the side button for 12 seconds the taking it out of the charger,etc. but nothing happens. The back green light goes on and it pulses when I press the side button but still no display. 

Is is there a place I can bring it to get it fixed.

[SunsetRunner]

I am having the same problem with my Charge 3 and have only had it 2 months this has happen twice already. Very frustrating. all other functions work except the screen goes black.

[lewiston3]

I followed all of your guide lines the smiley face came on it went off and the screen is black and will not respond? What to do now?

Cara

[lewiston3]

I did all of the solutions that you offered....the smiley face came on...as I said before....the Fitbit 3 face is still black and no response.

[LizzyFitbit]

Hi @Swell, @SunsetRunner and @lewiston3, welcome on board. It's good that the community is growing! I'm sorry for the delay in my response.

@Swell and @lewiston3, thanks for letting me know about your Charge 3 devices, as well for troubleshooting your devices with the steps posted through this thread. You did a great job! I've contacted our Support Team so they can create a case on your behalf. You should receive an email shortly with more details, keep an eye on your inbox.

@SunsetRunner, thanks for joining the conversation, and I'm sorry that you're having this situation. Just to confirm, have you tried restarting your device and changing the clock face? If not, please give it a try and let me know how it goes.

Keep me posted.

[Obi-User]

Hi,

I am experiencing the same blank screen. In my case my fitbit watch is not on.

It started vibrating for long as I was wearing it so I pressed the button on the sie and it  went blank for a second before coming on. It was shwoing me the alert and alarm functions.

I clicked back to home screen. and plugged it to charge.and after an hour I checked. It is now blank and jujst dead.

[Obi-User]

Hi @LizzyFitbit 

I posted a similar problem that I am currently having. Could you possibly look into it?

Thanks,

Obi-user

[LizzyFitbit]

Hi @Obi-User. Welcome to the Community Forums! I'm sorry for my delayed response.

Thanks for bringing this to my attention, as well for the steps that you've tried to get it working again. If you've tried the restart process, I'd recommend to change the clock face and perform a long restart with the following steps:

1. Plug your device back into the charging cable and hold the button down for 15 seconds.
2. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
3. The device turns off.
4. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
5. Remove the device from the charging cable. The device shuts down.
6. Important: Plug the device into the charging cable again.

Keep me posted. 

[Princesstabby]

I’ve done this and no luck.  I get the vibrations, but still nothing on the screen...remains black.

[Obi-User]

@LizzyFitbitThanks and apologies for the late response. I actually let the watch be, after my last post.

After about three days I picked it up and and it came on instantly but the date and time were reading two/three days late. I then tried to perform a sync but it always gives me a hard time before my laptop detects the watch via the fitbit dashboard.

Anyway it finally connected and I got an update notification which I accepted and left the device to complete the update.

Ever since I have been experiencing low battery issues. I will charge it and before the day is over I will notice a battery low notification.

Last night I plugged it to charge and left up till an hour ago, which is about 12noon my time. Hopefully it has charged fully.

I will keep you posted on any developments.

[LizzyFitbit]

Hi @Princesstabby. It's nice to have you on board. @Obi-User. welcome back to the Forums!

@Princesstabby, thanks for letting me know about your Charge 3. You did a great job with the troubleshooting steps posted above! Since the screen is still not responding, I've contacted our Support Team so they can create a case on your behalf. You should be getting a reply soon.

@Obi-User, I'm just glad that your Charge 3's screen was able to turn on. I'm sorry about the battery issues, let's work on this together. Please make sure your device is properly connected in the charging cradle and try a different USB port or a UL-certified wall charger. You can also check this help article for tips to improve the battery life.

Let me know how it goes!

[LorryLu92]

This happens to me about once a month, it's very annoying! It happened today but unfortunately i did not have a charger handy to do the full reset and needed it to start an exercise track. I tried syncing it with my phone and that restarted the display for me. By the look of some other posts though, this mightn't always work!

1. Sync with FitBit app. (make sure it says sync a moment ago)

2. Click side button and it should wake.

[sunshine122]

Mine is toast . I did get the inspire this time. I suspect my charge three had been gradually failing. I even uninstalled and would not install even with Fitbit help

Moderator edit: removed personal information

[Obi-User]

FItBIT must know that it has a terrible product in this model.I feel defrauded.I have given up on FITBIT charge 3.Mine is in some plastic container somewhere at home.