Charge 3 screen not working, Support couldn't replace it

[Alexgee]

Like many of you I have been having trouble with a blank screen on my device for a a week/ week and a half.

Last week I tried the clock face change and the holding down/smiley face advice which did work for a day and then I was back to the blank screen.

After reading through relevant threads on here and still not managing to sort it I contacted Fitbit support on their live chat. They talked me through some options and said as I had exhausted all troubleshoot options they would look into things and email me.

An email came pretty promptly but basically said, it's out of warranty, here's a link to new products. 

I replied saying I appreciate this but as a customer who has bought 3 fitbits for myself in time and a couple of others as gifts, I would hope they could do something more for me. (I had read about other people being offered discounts to purchase a replacement)

Their reply was fruitless. I am disappointed to say the least as with no accident or incident or any mistreatment it is disappointing to see the device fail without explanation. 

I hope those with the same issue will have a better resolution than I 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Alexgee Welcome to the Community. 

Sorry to hear that your Charge 3 stopped working and thank you for reaching out to our Support team. Support does follow the guidelines described in the warranty so if your device is outside the warranty period they won't be able to replace it. Still thank you for sharing your feedback.

I'll be around.

[DPS2020]

I hav reported an issue today as my display screen on a Charge 3 has become virtually unusable in the past 24 hours.

All potential fixes appreciated. 

[izabellaandme]

Hi please can you help have reboot it was just missing heart rate and sleep now it's everything thanku 

[Alexgee]

Hi Alvaro,

Sure, I totally understand that out of warranty devices can't be replaced, nor did I ask for a replacement.

But I did expect that the "deeper investigation" past troubleshooting might involve something more than pasting a link to the FitBit shop.

The point made by Gordy1 about the software update is indeed a valid one. There are many of us facing the same issue with devices that were otherwise performing up to standard. 

I'm sure there are many customers like myself who have been with Fitbit for years and this is not their first device.

It kinda feels like Fitbit are just shrugging their shoulders while holding their hand out for some more money. 

[Alexgee]

Moderator Edit: Clarified subject

Also was your moderator edit "Support couldn't replace it?" because that is not my issue or my disappointment as I never expected a replacement.

This thread is about the disappointment with Fitbit's response in general, not whether my device could be replace or not. 

A response that seems to have disappointed many more customers than just myself.