Charge 3 screen went blank

[jake1888]

Got this yesterday and the screen is already black and won’t turn on. Very very disappointed, looks like it’s a common issue. I’d rethink getting this, a shame it’s so common for the anticipation of this... 

Moderator edit: updated subject for clarity

[Serhardt]

I have no new info.
Waiting on my replacement to arrive in a day or two.

Steve Erhardt

sent from my cell phone

[Serhardt]

No new info,  just waiting for my replacement to arrive in a day or two. 

[Pdmx]

I'm having the same problem reported by many people. The screen is blank. I've restarted several times. Changed the clock face. Today I updated the firmware. The screen remains blank. It still syncs but this has become quite frustrating. I used my first Fitbit for 2 years. I've had this one for less than a year and the screen has not worked for 3 months.

[Kyac]

Contact customer support if it's less than one year then the warranty is still good and they will send a new one, minus the wrist straps.

[Kyac]

Only that they sent me a new one, I tried all the resets and changing clock face. Nothing worked.

[Kyac]

Send support a new message and post a complaint on the site separate from this posting. They should contact you

[Pdmx]

Thank you. I initiated a chat with support after reading other community entries. I will order a replacement since my device is under warranty.

[Kyac]

Great to hear!!

[Pamline]

No nothing 😡



Sent from my Verizon, Samsung Galaxy smartphone

[Live4today]

I know who you feel. I finial call and got a replacement. I am very happy with it so far. I only had it for 3 weeks

[Hala1234]

I have tried all the proposed solutions and still nothing. My Fitbit is charging, vibrating and syncing but the screen is blank , what shall I do ?

[Thinc]

My screen went black yesterday I woke in the am it was vibrating once every 3-5 seconds. I charged battery it showed 8% then went dark again.I have tried restarting it multiple times. It was still synching so I wore it all day to count my steps looked on phone. This am it woke me again with the vibration every 3-5 seconds and now nothing, not syncing with phone or vibrating when I press side button. How do I apply for a claim as I bought it in May of this year. Thank you for any help

[ERINSOND]

Can somebody help me with this issue, watch my video to see what is wrong with mine. Thanks https://youtu.be/NcJd3EUKko0

[Live4today]

Go on their site and get the number and they will help you

[Elma1955]

I did get fantastic help!

Sent from Yahoo Mail for iPhone

[Cindy1116]

Thank you!

[SandyEth]

I see people mentioning rebooting their Charge 3 to help with a black screen.... how do I do it?

[YoSkook]

Charge 3 repeatedly has screen go blank and must reset. Eventually reboot didn't work. Under the 1 year warranty yet so I received a replacement body. Charged it last night, linked it to Droid OS phone, added some user settings. Went to bed. 2 hours later, I wake up and face blank. Battery 85%. Reboot it. Minutes later, blank. Reboot. 2 hours later, wake up and display yet again won't light up. Reboot and change clock face (to 1 of the analogue). I do not want to carry the charger around to keep rebooting it. What is a better solution to this issue please?

[YoSkook]

Charge 3 repeatedly has screen go blank and must reset. Eventually reboot didn't work. Under the 1 year warranty yet so I received a replacement body. Charged it last night, linked it to Droid OS phone, added some user settings. Went to bed. 2 hours later, I wake up and face blank. Battery 85%. Reboot it. Minutes later, blank. Reboot. 2 hours later, wake up and display yet again won't light up. Did software update. Reboot and change clock face (to 1 of the analogue). I do not want to carry the charger around to keep rebooting it. What is a better solution to this issue please?

[Remi60617]

I attempted to do the suggestions listed and my Fitbit screen is still blank. Any other suggestions?