Charge 3 screen went blank

[jake1888]

Got this yesterday and the screen is already black and won’t turn on. Very very disappointed, looks like it’s a common issue. I’d rethink getting this, a shame it’s so common for the anticipation of this... 

Moderator edit: updated subject for clarity

[Jakeg_bristol]

get a replacement. it's under warranty

[Kskeoch1]

Hi

My Fitbit has also gone blank screen. I have tried the resit and it doesn’t Work. Please can you suggest what else I should do. Thank you

[Serhardt]

If no other hints here work for you, and if your unit is still under warranty, (I think < 12 months old),

Call the support center at 1.877.623.4997 for a replacement.

My replacement arrived this week and I got it working this morning. (8/1/19)  I hope it lasts.

I have read posts that even replacement units have gone bad already.

This is disappointing to hear as I would have hoped the problem was resolved before they send out anything new. It's disappointing that so many people have had so many problems to start with!

When it works, it's a nice unit.

[Andy369]

So for those of you who have tried to reset it and it didn't reset and it doesn't connect your phone so you can't try the Change clock faces option. I've got a solution to a problem. Mine would vibrate whenever the button was pressed whether it was connected to the charger or not and occasionally would vibrate in certain patterns and even vibrate when it wasn't being pressed. It was all a little strange and I figured it was just broken but this morning I was playing with it till it was just vibrating on its own and then I left it alone and let it completely die. After about 10 to 12 hours because mine had a full charge before this problem I think it went completely dead. When I plugged it back into the charger I got the 🙂 right away and it's back to having no problems. So just add another solution for some of you to try if your problem sounds familiar to mine. And of course if yours really does look dead call it a blessing that you could buy a real Fitness tracker from probably a different company that didn't just abandon one of its units and that makes promises about options such as the blood oxygen sensor but never delivers the way everyone expected them to.

[mikelong]

This worked for my wife.  However, it has not worked for me.  Both holding it while plugged in and changing my clock face.

[YoSkook]

They sure do replace them. Waiting for the latest shipment so that I can then have 3 non-working ones. I said that it has to be an issue with the latest firmware update. I will try letting them go dead as one suggested. Changing the clock face and rebooting are ineffectual. Perhaps 3rd time will be a charm.  Thank you to all for the replies. This issues shows as resolved. 🤔

[Pdmx]

My replacement minus the strap just arrived. I hope it lasts longer than my original Charge 3.

[Pdmx]

I contacted support via chat.

[Andy369]

So a little update to my solution of letting it run dead I ran into a whole new problem. The red light of Doom. Red light on the sensor stays completely lit and my battery that next day lasted only a few hours. It also gets hot enough to leave a mark on your skin so if you got the red light of Doom I definitely suggest not to wear it. I also had a weird problem where the menu structure would try to stay on the Wake lock menu.  If I long pressed to wake the watch up I can access the menu fine but a short press or flick of the rest would lead me only to this wakelock menu that I couldn't get out of.  At this point and after trying to usual resetting and changing clock faces and whatnot I finally chatted with customer service. We went through the normal routine and finally had me return the watch. If you decide to do this definitely let them know how hot it gets because I think this problem has turned from a glitchy watch to an injury issue. I'm right now waiting on my new shipment hopefully it will not fail the same way

[NessIeB]

Blank screen. Watch fully charged and still buzzing. Tried reboot and not worked. Tried changing clock face and still blank screen. Had this in the past twice and reboot has worked before. Very annoying

[Lucke1]

I tried resetting and changing my clock gave several times and the screen is still blank. Still syncing and vibrating. 

[NessIeB]

Fitbit are sending me a replacement. It was exactly a year old! Very annoying

[Sewon]

My Fitbit charge 3 will not reboot..I have turned blue tooth off and on ..updated my Fitbit app..held for 15 sec with charger on..I'm stumped

[SunsetRunner]

I’ve tried changing the clock face and the reset of my Fitbit and the balk screen persists. Any other possible solutions?

[gerrydo]

an EU directive states that any goods sold within the EU must have a 2 year warranty as a one year warranty is not fit for purpose, google that directive

[Sylwia2001]

Worked for me

[BethanT]

Hi - my Fitbit screen has gone blank (still vibrates). I have tried to reset but never get to the stage where the ‘smiley face’ appears (it is still black). I have also changed the clock face multiple times and it is still not working. Any assistance would be greatly appreciated. 

[NJJAzz]

No suggested things worked for me.  It tracks,,,, it vibrates - just the device screen stays completely blakc.  Still under warantee so they are replacing it.

[Blankscreen19]

Fitbit - this has happened to me aswell. I’m months after these users and the same issue is occurring - clearly this is a default with your product. Please advise the current new way to fix this issue. 

[NessIeB]

Blank screen could not be resolved so Fitbit sent me a replacement charge 3. Charged it up and guess what..... screen blank again!!!

Further conversations with the help line going over same ‘reboot’ procedure but still not working. I’ve now have to send the ‘new’ replacement back to Fitbit for them to look at. It’s obviously a fault with the Charge 3. I’ve now been without my Fitbit for 2 weeks. Product obviously not fit for purpose